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Oct 13th, 2008, 11:45am
   Mischel Internet Security Forum
   TrojanHunter
   TrojanHunter Scanner (Moderators: Helena, Gavin_Coe, Magnus)
   Help needed with scan		 « Previous topic | Next topic »
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   Author  Topic: Help needed with scan  (Read 210 times)
Larry
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Help needed with scan
« on: Jun 4th, 2008, 3:33am »		 Quote Quote  Modify Modify
Hi all ran a quick scan and got this....(Trojans were detected)
TrojanHunter Scan Report - Saved 2008-06-04 03:07
 
Suspicious registry entry: HKLM\Software\Microsoft\Windows\CurrentVersion\Run\DellSupportCenter
Suspicious registry entry: HKCU\Software\Microsoft\Windows\CurrentVersion\Run\DellSupportCenter
 
Thank You for any help you can give me.
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siliconman01
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Re: Help needed with scan
« Reply #1 on: Jun 4th, 2008, 4:31am »		 Quote Quote  Modify Modify
I'm not sure why it would think that this is suspicious.  It is not flagging it as a Trojan...just suspicious.  Would you please locate the file named sprtcmd.exe and submit it to Mischel Internet Security for analysis.  The link below describes how to submit files.
 
http://www.misec.net/forum/board/FAQ/1139308293
 
If you do not hear back from Gavin/Magnus in 2-3 days, please holler back here.  With the server problems at The Plantet in Texas, it is possible that something can get lost.  
 
If you right click on those Suspicious Registry Entry items on the scan report, does it give you the option to "Ignore" them?  If so, please Ignore them.
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Gavin_Coe
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Re: Help needed with scan
« Reply #2 on: Jun 5th, 2008, 12:07am »		 Quote Quote  Modify Modify
Generally it is safe to delete one of the two, the LOCAL MACHINE one is for every user
 
Doesn't look like a trojan, at least
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Larry
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I love YaBB 1G - SP1!

   


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Re: Help needed with scan
« Reply #3 on: Jun 7th, 2008, 8:35am »		 Quote Quote  Modify Modify
Ok Thank You i just deleted it and all is well. Smiley
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siliconman01
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Re: Help needed with scan
« Reply #4 on: Jun 7th, 2008, 8:46am »		 Quote Quote  Modify Modify
The reason it was calling it suspicious is that it is finding the same program name being called from difference RUN locations in the startup area of the system registry.  
 
Your Dell might run better without starting up the DellSupportCenter software.  Mine do.   Cheesy
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