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Dec 1st, 2008, 8:45pm
   Mischel Internet Security Forum
   TrojanHunter
   TrojanHunter Scanner (Moderators: Helena, Gavin_Coe, Magnus)
   Full Scan Crash		 « Previous topic | Next topic »
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   Author  Topic: Full Scan Crash  (Read 716 times)
redcell
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Full Scan Crash
« on: Oct 20th, 2007, 3:37pm »		 Quote Quote  Modify Modify
I installed 5.0 and when I try to run a full scan it crashes. The whole program locks up after scanning 3 minuites. I tried safe mode and same thing. Im running XP Professional.
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angelicmind
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Re: Full Scan Crash
« Reply #1 on: Oct 20th, 2007, 3:44pm »		 Quote Quote  Modify Modify
Yup, join the crowd, I thought I invented this crash  Roll Eyes
 
I think they are working on it though!
« Last Edit: Oct 20th, 2007, 3:46pm by angelicmind » IP Logged
redcell
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Re: Full Scan Crash
« Reply #2 on: Oct 20th, 2007, 4:01pm »		 Quote Quote  Modify Modify
Thanks Angelic, At least I know im not alone. Sad
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martin
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Re: Full Scan Crash
« Reply #3 on: Oct 20th, 2007, 4:21pm »		 Quote Quote  Modify Modify
Hello,
 
had the same result. After the recent update to the new build the program scans sometime and then at some point it crashes. I have tried it to scan several times but same result. I am on Vista 32 bit.
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angelicmind
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Re: Full Scan Crash
« Reply #4 on: Oct 20th, 2007, 5:22pm »		 Quote Quote  Modify Modify
I know they are working on it see my posts here:
 
http://www.misec.net/forum/board/TrojanHunter/1192754487
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Magnus
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Re: Full Scan Crash
« Reply #5 on: Oct 20th, 2007, 5:44pm »		 Quote Quote  Modify Modify
martin and redcell,
 
Can you tell if the scanner hangs on a particular file? If so, can you email that file? I'd be particularly interested to know if it is scanning any .cab file prior to locking up, as we added cab file scanning with the latest scanner update and I think the problem may lie with that scanning module.
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redcell
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Re: Full Scan Crash
« Reply #6 on: Oct 20th, 2007, 6:27pm »		 Quote Quote  Modify Modify
Magnus,id be glad to send that file. How do I do that? search for the file and copy? Or just tell you the name of the file?
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Magnus
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Re: Full Scan Crash
« Reply #7 on: Oct 20th, 2007, 6:38pm »		 Quote Quote  Modify Modify
Attach it to an email and send it to support@misec.net
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redcell
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Re: Full Scan Crash
« Reply #8 on: Oct 20th, 2007, 8:58pm »		 Quote Quote  Modify Modify
This is the file it sticks on!  C:\CompAQ\MSMoney\IE\ient_SI.cab    
I cant find that file to send it!
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redcell
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Re: Full Scan Crash
« Reply #9 on: Oct 20th, 2007, 8:59pm »		 Quote Quote  Modify Modify
Can I possibly go back to an eairlier versipon that actually works instead of this version that doesnt?
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angelicmind
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Re: Full Scan Crash
« Reply #10 on: Oct 20th, 2007, 10:47pm »		 Quote Quote  Modify Modify
I googled for an earlier version of this, and didn't find one..maybe magnus can shine more light on this, I hope it does get fixed soon though Cry
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siliconman01
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Re: Full Scan Crash
« Reply #11 on: Oct 21st, 2007, 12:26am »		 Quote Quote  Modify Modify
Welcome to the forum redcell,
 
Please make all your files and folders visible via the procedure in the link below.
 
http://www.misec.net/forum/board/FAQ/1139610900
 
Now can you find ient_SI.cab ?
 
Also, please try this to see if it is isolated just to this specific .cab file.
 
1.  Open TH scanner and click on the Scan icon in the left icon bar.
 
2.  Click on the + sign next to your C: hard drive to expand the tree.
 
3.  Expand CompAQ and then MSMoney
 
4.  Uncheck the folder named IE
 
5.  Now run a Full System scan
« Last Edit: Oct 21st, 2007, 12:30am by siliconman01 » IP Logged
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martin
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Re: Full Scan Crash
« Reply #12 on: Oct 21st, 2007, 12:39am »		 Quote Quote  Modify Modify
Yes, the last time my scan crashed it crashed on a CAB File. It was iemil_4.cab. I did sent it to the support mail adress to Magnus.
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siliconman01
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Re: Full Scan Crash
« Reply #13 on: Oct 21st, 2007, 12:43am »		 Quote Quote  Modify Modify
Welcome to the forum martin  Cheesy
 
Thanks much for the submittal.
 
Sounds like may be an unpacker problem with .cab files.  
« Last Edit: Oct 21st, 2007, 12:44am by siliconman01 » IP Logged
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Magnus
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Re: Full Scan Crash
« Reply #14 on: Oct 21st, 2007, 6:52am »		 Quote Quote  Modify Modify
Thank you! I've now been able to reproduce the problem so we should have a fix out very soon.
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