Ian
Stole All the Forum Stars
       
 Good things come to those who wait ...
Posts: 2907
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Re: AAAAAAAAAAAARRRRRRRRRRRRGGGGGGGGGGGHHHHHHHHHHH
« Reply #4 on: Nov 9th, 2002, 3:39pm » |
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Oh, BTW, I got back to work and my boss was in the same mind as I was about the mix up - he'd actually known about the 4/12 laptop amended order (of course, since he made the alteration over the phone - hence the Tippex), but his assumption was that the agency would confirm the actual order (9/7 Acer, or the alternative 'backup' to ensure we got something this sde of Christmas) - he took the absence of any mention of Compaqs to be confirmation of our original order. I told him I'd basically tore a strip out of 4 people there, so he could expect some complaints about my rather - err - 'abrupt' nature that evening. Sure enough, this came 2 days later, but forewarned is forearmed, and since he'd been made to look a bit silly, he let them have both barrels too. The problem stems from the nature of the agency - back a few years, we were all part of the same education authority, which went from the schools right up to the Director of Education as one organisation. Now, various bits have been 'sold off', and the agency is one of these bits. It has to return a profit on its operations (which it is doing to a 'healthy' degree, after only 2 years operation). Despite basically being a separate company, it expects schools to treat them like colleagues, but stiffs the schools for a profit and complains if we don't buy into its over-proced schemes. When my boss told me the complaint had arrived, it was as an 'oh, by the way...' whilst we happened to meet on the corridor in between lessons - not a full 'in my office' official passing on. He and I both considered that this complaint by the agency head, (working on 2nd-hand accounts of the events as relayed by two of his four staff members involved) carried as much weight as if the head of Goodyear rang in to demand I stop abusing his products because he's heard that I had spun my wheels on the way to work that morning.
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