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Oct 7th, 2008, 11:53am
   Mischel Internet Security Forum
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jules
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cant get it away
« on: Aug 2nd, 2005, 11:22am »		 Quote Quote  Modify Modify
im useing agv anti virus and trojan hunter,,also have ad aware,,, but there are some trojans that i cant get rid of, they come back everytime i start the pc.. some of them i cant even move anywhere not valut, not delete not heal. any one know what i should do?
jules Roll Eyes
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siliconman01
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Re: cant get it away
« Reply #1 on: Aug 2nd, 2005, 2:19pm »		 Quote Quote  Modify Modify
Welcome to the forum Jules   Cheesy
 
Reboot into SAFE MODE and first run TH scanner and let it remove trojans that it finds.  Then run AVG and let it remove what it can.  Then run AdAware and let it remove what it can.  
 
Reboot back into normal mode and run scans again.
 
Please post back with what version of Windows OS you are running and if you have fully updated Windows; whether you are running TH V4.2, Build 908 with the latest definitions; what version of AVG you are running and whether its definitions are fully updated.  And finally please provide the names of the trojans that cannot be deleted once you reboot back into normal mode.
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Re: cant get it away
« Reply #2 on: Aug 2nd, 2005, 2:56pm »		 Quote Quote  Modify Modify
Also, if any of these trojans are found in the C:\System Volume Information folder, you will need to turn off System Restore and reboot your computer to get rid of them.  Then turn System Restore back on.  
 
The on/off option for System Restore is found in  
 
START-SETTINGS-CONTROL PANEL-SYSTEM-SYSTEM RESTORE tab  (for Windows XP)
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jules
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Re: cant get it away
« Reply #3 on: Aug 3rd, 2005, 2:29am »		 Quote Quote  Modify Modify
thank u so much,, but as u might have figured out i NO pc expert lol,, i have gotten rid of some worms and some trojans,,this is one of them i cant get rid of irc/baackdoor.SdBot.196.Al in windows/system32/servicer.exe. and i have one that on the file c/windows.explorer or something like that,, i can get them away sometimes and then i reboot and they are back again. IM useing a free version of agv the latest i think cause i down loaded it some weeks ago,, i also down loaded TH a week ago tiral version that is.  
i have a thing called search and destroy to dont know if i need that?... so if u can plzz tell me how to rebot in safe mode i would be great full or is it hit f8 when i restart? think i got rid of some Klez virus that way some time way back
best regards jules
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siliconman01
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Re: cant get it away
« Reply #4 on: Aug 3rd, 2005, 3:24am »		 Quote Quote  Modify Modify
To reboot into SAFE MODE.
 
As soon as your system starts to reboot, begin repeatedly tapping the F8 key.  A window (normally the second window as the reboot begins) will appear that permits you to select SAFE MODE.  Use the up arrow on your keyboard to highlight SAFE MODE and then press the Enter key.  
 
You really need to get a good antivirus program installed and keep the definitions up-to-date very frequently.  The free AVG is used by many users and is okay...but it needs to be kept up-to-date.  
 
After you complete the SAFE MODE scans, please come back with your results and we'll try to go on from there.  You have some bad infections on your system.
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Re: cant get it away
« Reply #5 on: Aug 3rd, 2005, 11:58am »		 Quote Quote  Modify Modify
These documents may help, if you're still wondering about Safe Mode for your O.S.:
 
How to start Windows in Safe Mode
 
Starting your computer in Safe mode
« Last Edit: Aug 3rd, 2005, 12:01pm by Randy_Bell » IP Logged
jules
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Re: cant get it away
« Reply #6 on: Aug 9th, 2005, 3:40am »		 Quote Quote  Modify Modify
thanks for all ur help lol i removed a lot of shit form the pc and guess what i could not start it again lol.. so now its at a friends house for repair lol,, got a old one up and running again.. but ill be in her for help next time too lol
best regards jules
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Re: cant get it away
« Reply #7 on: Aug 9th, 2005, 7:35am »		 Quote Quote  Modify Modify
Hang in there jules!   Cheesy Grin  We're on your side!   Smiley Wink
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jules
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Re: cant get it away
« Reply #8 on: Aug 9th, 2005, 4:50pm »		 Quote Quote  Modify Modify
IM BACK lol
well one quiky of today got this thing on my right side where all the little icones are that tells if ur online ect lol,, i have to round once whit x in the middle and it comes up all the time ur comp is infected downloand spysheriff can i get that away? tried uninstall dont work,, and when i search and deled all the just come back right away
best regards jules
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Re: cant get it away
« Reply #9 on: Aug 10th, 2005, 2:32am »		 Quote Quote  Modify Modify
Hello Jules,
 
First of all, I would immediately remove SpySheriff.  It is considered rogue software.  Security expert Eric Howes says this about SpySheriff:
 
"aggressive advertising, reported stealth-installs (1); false positives work as goad to purchase; inadequate scan reporting; same app as SpyDemolisher & SpywareNo [A: 6-1-05 / U: 6-1-05]"
 
It is recommended that you read the following web site concerning rogue spyware software and only use spyware software that is not considered rogue.
 
http://www.spywarewarrior.com/rogue_anti-spyware.htm
 
Please list the security software that you have on your system other than AVG and TrojanHunter.  Once we know what tools you are using to help protect your system, we can develop a platform that will more efficiently help protect you.  
 
I first recommend that you download and install the trial version of SpySweeper which can be obtained from:
 
http://www.webroot.com/consumer/products/spysweeper/index.html
 
After you get it installed, run a full scan of your computer system and let it clean out what it finds.  
 
If you need help setting up the options in Spy Sweeper, just post back here and we'll provide guidance.  
 
HTHs
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jules
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Re: cant get it away
« Reply #10 on: Aug 10th, 2005, 3:59am »		 Quote Quote  Modify Modify
thanks once again,, i got rid of it all whit spy sweeper,, and i did not install spysheriff it just gpt in on the pc by it self when a site was opened.. i have been useing the internet for a long time and i think its been getting wors everyday lol
thanks again best regards jules
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siliconman01
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Re: cant get it away
« Reply #11 on: Aug 10th, 2005, 6:37am »		 Quote Quote  Modify Modify
Good morning Jules,
 
So your system is clean of all spyware, trojans, viruses, etc. ?
 
Is SpySheriff still on your computer?  
 
Are you using Windows XP?  
 
It sounds like you need much more protection if SpySheriff can download and install by itself.  We can help you on this if you wish.  Some very good protection programs are free, others are not.  We can assist you with recommendations on both.  
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jules
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Re: cant get it away
« Reply #12 on: Aug 10th, 2005, 10:19am »		 Quote Quote  Modify Modify
yes my system is all cleand out lol,, i have agv ant virus that i update everyday,some times there is no availeble updates tho, and i use ad-aware, and i have search and destroy and now spy sweeper,,i got rid of that sherif thing the moment i rebothed after useing spy sweeper,, but afther useing it i cant use kaza download anymore lol,, but no worries  
best regards jules Smiley
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siliconman01
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Re: cant get it away
« Reply #13 on: Aug 10th, 2005, 11:43am »		 Quote Quote  Modify Modify
Glad to hear you are cleaned up.
 
Kazaa is notorious for spyware/adware and malicious download problems.  However, Kazaa Lite is considered to be safe to use.  You may wish to remove regular Kazaa and install Kazaa Lite.  Here's a place to download Kazaa Lite 2.7
 
http://www.soft32.com/download_121983.html
 
Also you should ensure that all your updates are installed for Windows by downloading from the Windows Update site.  
 
Have fun.
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siliconman01
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Re: cant get it away
« Reply #14 on: Aug 10th, 2005, 11:45am »		 Quote Quote  Modify Modify
I would also highly recommend the freebie SpywareBlaster.
 
http://www.javacoolsoftware.com/
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