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Magnus
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February Survey: How are we doing?
« on: Feb 4th, 2007, 3:56pm »		 Quote Quote  Modify Modify
Here are a few questions that I'd love for any and all customers to respond to. Feel free to use as much text as you need to reply and don't be shy about bringing up both good and bad points.
 
1. How did you first hear about TrojanHunter? What made you want to download it? Did you install it as a preventative measure or did you install it to get rid of a trojan already on your system?
 
2. Have you contacted our support department? If so, how do you rate the support you received? Was the response timely, and do you feel you got all the answers you needed?
 
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Hawkeyelom
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Re: February Survey: How are we doing?
« Reply #1 on: Feb 5th, 2007, 12:23am »		 Quote Quote  Modify Modify
First heard bout it on an lifestyle and enertainment forum at TimeZone, this was a couple of years ago.  Installed it as a preventative measure, and am very pleased with the software.
 
I have had a couple of occqssions to contact support (you) by e-mail and the responses were timely good and helpful. The forums are also terrific and I have received timely and valuable help here, and learn a lot by following many of the threads.
 
You seem to ignore some posts like the one that recently asked about the status of verison five, which you had previously said you hoped would be done by the end of 2006.  
 
How about keeping us posted every couple of months with a progress report on up and coming new versions.
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siliconman01
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Re: February Survey: How are we doing?
« Reply #2 on: Feb 7th, 2007, 3:58am »		 Quote Quote  Modify Modify
1.  I've been using TrojanHunter for so long that I cannot honestly remember where I heard about it.  I "think" I read about it in one of the PC magazines.  It was/is installed to enhance my system security because I do a lot of e-commerce (purchases, bill payments, banking, etc.) through the Internet.  
 
2.  Yes, I have contacted Mischel Support more than once.  I have always received very attentative, solid response/assistance from Magnus and his associates....long before I became a forum moderator.
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TrojanHunter V5.5.1002...No. 1 AT in my Book and on my Box(es)! Windows 7 x64 Professional on a Dell XPS 410, 8 gbyte RAM, dual WD VelociRaptors, dual 24" UltraSharp FPD monitors, Logitech 5.1 Surround Sound; Windows 7 x86 Professional on a Dell Vostro 220s, 4 gbyte RAM, dual WD VelociRaptors. Common: router, cable modem.
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Re: February Survey: How are we doing?
« Reply #3 on: Feb 10th, 2007, 4:49am »		 Quote Quote  Modify Modify
I've been running TH since version 2.something, I can't remember exactly. It was one of the first purchases I made after first going online in 99. I bought it after being let down by Shitemantec's Norton, (as awful then as it is now, and even then a noxious weed that was nearly impossible to rid my system of). The steaming pile of merde that is Norton missed several trojans, as did the old InoculteIT I was also using. So, I splashed out for TH and haven't looked back. The value for money was and is excellent,  and I have always found the service to be first-rate. Of course, if the option to add directories to the Ignore List makes it into the next version, that would really be the icing on the cake!  Grin
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wilpower
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Re: February Survey: How are we doing?
« Reply #4 on: Feb 10th, 2007, 4:46pm »		 Quote Quote  Modify Modify
Hey Magnus> How did I hear of TH.  
Well I'm an old user of TDS Pro and have consulted Gavin on numerous occassions over the years when he was hanging his hat over at DCS. I looked for a preventative Tojan security alternative when TDS "so abruptly I felt" ceased to be (and I so dug the TDS Interface!!).  
ANYWAY....Tojan Hunter won HANDS DOWN and low and behold, who is on top of the Trojan Annalysis over here but Gavin! Too cool.
I am completely confident in TH and TG, and have yet to be infected with any trojan. Nice Job everyone!
Now about that 'Interface .... no just kidding! Cool
Regards from the Okanagan Valley, British Columbia,Canada
« Last Edit: Feb 10th, 2007, 4:51pm by wilpower » IP Logged
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mrminty
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Re: February Survey: How are we doing?
« Reply #5 on: Mar 23rd, 2007, 12:47am »		 Quote Quote  Modify Modify
I have been a long time user of TH
 
I have tried to get help regarding a important matter.  Well, that was 2 weeks ago today. I have yet to recieve any reply from anyone who could be bothered.  Slack, very dam slack
 
My rating for customer support?  0  really it deserves a minus.
 
Needless to say, I am, as of now, no longer a TH user.
 
*thumbs down*
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Magnus
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Re: February Survey: How are we doing?
« Reply #6 on: Mar 23rd, 2007, 8:09pm »		 Quote Quote  Modify Modify
mrminty,
 
Please send me an email at my personal address, magnus@misec.net, and describe the problem. I will make sure it gets taken care of.  
 
Also, once you've sent the email, please post a short note here in case there's a problem with receiving the email.
 
Please accept my apologies for having to wait so long.
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tess
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Re: February Survey: How are we doing?
« Reply #7 on: Mar 30th, 2007, 9:54pm »		 Quote Quote  Modify Modify
hi...
I am an avid down loader at snapfiles and took a months trial of TH from there...
Things that impressed me most about my months trial..
TH found open ports that shouldn't have been open..
no other pro grammes even mentioned it..
it also found a couple of other issues that nothing else found
TH months trial was a proper trial...none of this we have found trojans on your system and now you have to pay to get rid of them!!..
The trial included updates...very few do
So now I was beginning to realize that I was going to be dealing with a company of integrity.. important where security is concerned...
After a months trial on two computers... for the first time ever I paid for a security program
Do I regret it?? HELL NO...best move I could have made...
Back up..website  and support are  exceptional...I dont know if you ever sleep..but I sent a panic message in the middle of the night your time..it was answered within minutes..
can I fault you in any way...pikky thing TH finds a few false positives.which set me into panic mode...but silver lining to this is it keeps you and me on our  toes sorting them out..!!
Thankyou...my view is that you are doing great......
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wilpower
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Re: February Survey: How are we doing?
« Reply #8 on: May 3rd, 2007, 4:24pm »		 Quote Quote  Modify Modify
on Mar 30th, 2007, 9:54pm, tess wrote:
hi...
TH months trial was a proper trial...none of this we have found trojans on your system and now you have to pay to get rid of them!!..
The trial included updates...very few do
So now I was beginning to realize that I was going to be dealing with a company of integrity.. important where security is concerned...

 
I have to agree with tess. Many months of using TH and no problems with tech help!  Cool
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Gooder
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Re: February Survey: How are we doing?
« Reply #9 on: May 11th, 2007, 2:12pm »		 Quote Quote  Modify Modify
Hello,
 
Thinking back I found it through google! I also tried the trial software and I have been a customer for a few years!. It does everything I need it to do!
 
The support department has been excellent and even today ( 11/05/07 ) I needed help and I got it quickly within 30 minutes ( Cheers siliconman01 ) and very freindly, oustanding knowledge, cannot fault them!
 
So yes, I got all the answers!
 
Best regards,
Lee (gooder)
 
 
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aocsgil
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Re: February Survey: How are we doing?
« Reply #10 on: Jun 16th, 2007, 10:28pm »		 Quote Quote  Modify Modify
Hi, My First Post, New to the Forum,
 
I was looking for a program, in addition to Antivirus, for added security/protection....The only infections my computer has ever had was from trojans......so I wanted additional protection from these nastys.....After extensive research I found that TrojanHunter was rated very high and had very positive reviews......Am currently using trial version and so far am very satisfied........It has not interfered with any of my other security software......I am currently running the following: OutPost Security Suite, SpywareBlaster, CCleaner and  TuneUp Utilities.......Thanks!.... aocsgil
« Last Edit: Jun 16th, 2007, 10:32pm by aocsgil » IP Logged
aocsgil
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Re: February Survey: How are we doing?
« Reply #11 on: Jun 26th, 2007, 12:09pm »		 Quote Quote  Modify Modify
Anytime that i had an issue of one sort or another and i came here to post a gripe;
the global moderator was right on top of the problem and we got it all fixed.
Even the false positive about my laptop graphics drivers being called a Trojan was fixed.
I think that issue was handled by the Trojan analyst,Gavin.
 
I have a lot of layered protection on my machine;
one of the most important components is the TROJAN HUNTER.
 
PLEASE update your copy of Trojan Hunter to the newest version;
 
TrojanHunter V.4.7
 
http://www.misec.net/forum/board/Announcements/1182688889
 
..
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PAN_IRISH
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Re: February Survey: How are we doing?
« Reply #12 on: Jun 26th, 2007, 12:11pm »		 Quote Quote  Modify Modify
on Jun 16th, 2007, 10:28pm, aocsgil wrote:
Hi, My First Post, New to the Forum,
 
I was looking for a program, in addition to Antivirus, for added security/protection....The only infections my computer has ever had was from trojans......so I wanted additional protection from these nastys.....After extensive research I found that TrojanHunter was rated very high and had very positive reviews......Am currently using trial version and so far am very satisfied........It has not interfered with any of my other security software......I am currently running the following: OutPost Security Suite, SpywareBlaster, CCleaner and  TuneUp Utilities.......Thanks!.... aocsgil

 
 
i hope you are subscribed to this thread because i want to send you to a school for freeeee.
 
you will learn more online about layered protection and the site is run by an MVP.
 
http://www.dozleng.com/updates/Invitation-to-the-Freshman-Course-t4817.h tml
..
 
please take the link.
« Last Edit: Jun 26th, 2007, 12:12pm by PAN_IRISH » IP Logged
Keep SECURITY the #1 issue!
Use Trojan Hunter 5.5_1002
Don't leave home without it!
PAN_IRISH
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Re: February Survey: How are we doing?
« Reply #13 on: Jun 26th, 2007, 1:11pm »		 Quote Quote  Modify Modify
on Feb 4th, 2007, 3:56pm, Magnus wrote:
Here are a few questions that I'd love for any and all customers to respond to. Feel free to use as much text as you need to reply and don't be shy about bringing up both good and bad points.
 
1. How did you first hear about TrojanHunter? What made you want to download it? Did you install it as a preventative measure or did you install it to get rid of a trojan already on your system?
 
2. Have you contacted our support department? If so, how do you rate the support you received? Was the response timely, and do you feel you got all the answers you needed?
 

 
 
i forgot to add:
 
i first heard about Trojan Hunter at the old computercops site.
 
i was the first one to order TH through the link to purchase there when you were selling on Paul's site.
 
 
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rsuchocki
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Re: February Survey: How are we doing?
« Reply #14 on: Jul 22nd, 2007, 5:51pm »		 Quote Quote  Modify Modify
I am going to get straight to the point on why I am posting this message.  I have used Trojan Hunter for quite a while and seem to get frustrated every time I use a custom scan and find trojans.  Well, you might say what could be the problem if it finds trojans!  The problem is with the options available once the trojans are found.  You get a window showing the files that Trojan Hunter has processed.  You as a user don't have an option to select how you want the trojan processed, and once your in this window it is difficult to remember what files the trojans were part of.  I really think there should be more user interaction at the final cleaning level.  Basically that is it, you don't have a choice.  I hope this "tiny pain in the neck"  situation can lead to a better product.  Wink
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