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   Adware, Browser Hijackers and other Malware (Moderators: Helena, Gavin_Coe, Magnus)
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Cricri
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Hi, my first forum...I need help please
« on: Sep 20th, 2008, 11:56am »		 Quote Quote  Modify Modify
Hi everybody,
I need help to ceck at this point my Hijackthis Scan after I done  
all the possible scan (ATF- Spybot Search & Destroy- in safe mode way/ ect.) my pc it's still funny, and I still find  rb3-rb4.tmp  file in recycle bin.
I am so stressed by this because I need to work with this pc.
 
Thank you to read this
 
Cri
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siliconman01
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Re: Hi, my first forum...I need help please
« Reply #1 on: Sep 20th, 2008, 2:15pm »		 Quote Quote  Modify Modify
Welcome to the forum Cricri  Wink
 
Let's see if we can assist you to obtain a clean system.  Please do the following:
 
0.  Make sure that you are logged in under an account that has full admininistrative privileges.  
 
1.  Make all of your files and folders visible as per the instructions in the link below.  
 
http://www.misec.net/forum/board/FAQ/1139610900  
 
2.  Download/install the Trial Version of TrojanHunter from the link below.  
 
http://www.misec.net/products/TrojanHunterSetup.exe  
 
3.  Once TrojanHunter is installed and because it is a Trial Version, you will need to manually update its detection rulesets.  Go to the link below and follow the instructions to download/install the latest rulesets.  
 
http://www.misec.net/trojanhunter/updating/  
 
4.  Download and install the Free version of SuperAntispyware from the link below:  
 
http://www.superantispyware.com/downloadfile.html?productid=SUPERANTISPY WAREFREE
 
5.  Once you get the Free version of SAS installed, you need to manually update its CORE and TRACE definitions to the latest version.  Please go to the link below and follow the instructions at the bottom of the webpage to update the CORE and TRACE definitions.  
 
http://www.superantispyware.com/definitions.html  
 
6.  Once TrojanHunter and SuperAntiSpyware are installed and updated, please reboot your computer into SAFE MODE.    
 
7.  Run a FULL scan of your system with TrojanHunter.  Let it quarantine what it detects.  
 
8.  Run a COMPLETE Scan of your system with SuperAntiSpyware.  Let it quarantine what it detects.  
 
9.  Reboot your computer back into Normal Mode.  
 
10.  Post a Hijackthis scan log.  
 
11.  Post the scan log of TrojanHunter.  The scan log/report is located in the folder Scan Reports at C:\Program Files\TrojanHunter 5.0\Scan Reports  
 
12.  Post the scan log of SuperAntiSpyware.  The log is under the Logs/Statistic tab on the Preferences window
« Last Edit: Sep 20th, 2008, 2:19pm by siliconman01 » IP Logged
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TrojanHunter V5.5.1002...No. 1 AT in my Book and on my Box(es)! Windows 7 x64 Professional on a Dell XPS 410, 8 gbyte RAM, dual WD VelociRaptors, dual 24" UltraSharp FPD monitors, Logitech 5.1 Surround Sound; Windows 7 x86 Professional on a Dell Vostro 220s, 4 gbyte RAM, dual WD VelociRaptors. Common: router, cable modem.
Cricri
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Re: Hi, my first forum...I need help please
« Reply #2 on: Sep 20th, 2008, 4:44pm »		 Quote Quote  Modify Modify
hi,  
 
I can install  the Trial Version of TrojanHunter, I managed to  
to manually update its detection rulesets, but  I can't run it.
It say the tryal it's over.
 
 
thanks for your answer
Cri  
 
here SUPERAntiSpyware Scan Log
 
 
Generated 09/20/2008 at 10:39 PM
 
Application Version : 4.21.1004
 
Core Rules Database Version : 3575
Trace Rules Database Version: 1563
 
Scan type  : Quick Scan
Total Scan Time : 00:08:29
 
Memory items scanned : 389
Memory threats detected   : 0
Registry items scanned    : 325
Registry threats detected : 0
File items scanned   : 3451
File threats detected     : 3
 
Adware.Tracking Cookie
C:\Documents and Settings\the tenants\Cookies\the tenants@atdmt[2].txt
C:\Documents and Settings\the tenants\Cookies\the tenants@serving-sys[1].txt
C:\Documents and Settings\the tenants\Cookies\the tenants@bs.serving-sys[2].txt
 
 
Here Logfile of HijackThis v1.99.1:
 
Scan saved at 10:43:24 PM, on 9/20/2008
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP3 (6.00.2900.5512)
 
Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Virgin Broadband\PCguard\Fws.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\LogiShrd\LVMVFM\LVPrcSrv.exe
C:\WINDOWS\system32\carpserv.exe
C:\WINDOWS\SOUNDMAN.EXE
C:\PROGRAM FILES\ATI TECHNOLOGIES\ATI CONTROL PANEL\ATIPTAXX.EXE
C:\Program Files\Virgin Broadband\advisor\Broadbandadvisor.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\Program Files\Logitech\QuickCam\Quickcam.exe
C:\Program Files\Common Files\LogiShrd\LComMgr\Communications_Helper.exe
C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
C:\Program Files\MSN Messenger\msnmsgr.exe
C:\Program Files\Adobe\Acrobat 5.0\Distillr\AcroTray.exe
C:\Program Files\Logitech\Desktop Messenger\8876480\Program\LogitechDesktopMessenger.exe
C:\Program Files\a-squared Free\a2service.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\Program Files\Common Files\Authentium\AntiVirus\dvpapi.exe
C:\Program Files\CA\PPRT\bin\ITMRTSVC.exe
C:\Program Files\Common Files\LogiShrd\LVCOMSER\LVComSer.exe
C:\Program Files\Raxco\PerfectDisk\PDAgent.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Virgin Broadband\PCguard\rpsupdaterR.exe
C:\Program Files\Common Files\LogiShrd\LVCOMSER\LVComSer.exe
C:\Program Files\Raxco\PerfectDisk\PDEngine.exe
C:\PROGRA~1\COMMON~1\Logishrd\LQCVFX\COCIMA~1.EXE
C:\WINDOWS\system32\wscntfy.exe
C:\Program Files\SUPERAntiSpyware\SUPERAntiSpyware.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Program Files\HijackThis\HijackThis.exe
 
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 5.0\Acrobat\ActiveX\AcroIEHelper.ocx
O2 - BHO: RealPlayer Download and Record Plugin for Internet Explorer - {3049C3E9-B461-4BC5-8870-4C09146192CA} - C:\Program Files\Real\RealPlayer\rpbrowserrecordplugin.dll
O2 - BHO: Pop-Up Blocker BHO - {3C060EA2-E6A9-4E49-A530-D4657B8C449A} - C:\Program Files\Virgin Broadband\PCguard\pkR.dll
O2 - BHO: Spybot-S&D IE Protection - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_07\bin\ssv.dll
O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O4 - HKLM\..\Run: [CARPService] carpserv.exe
O4 - HKLM\..\Run: [SoundMan] SOUNDMAN.EXE
O4 - HKLM\..\Run: [ATIPTA] C:\PROGRAM FILES\ATI TECHNOLOGIES\ATI CONTROL PANEL\ATIPTAXX.EXE
O4 - HKLM\..\Run: [Broadbandadvisor.exe] "C:\Program Files\Virgin Broadband\advisor\Broadbandadvisor.exe" /AUTORUN
O4 - HKLM\..\Run: [PCguard] "C:\Program Files\Virgin Broadband\PCguard\Rps.exe"
O4 - HKLM\..\Run: [-FreedomNeedsReboot] "C:\Program Files\Virgin Broadband\PCguard\ZkRunOnceR.exe"
O4 - HKLM\..\Run: [NeroFilterCheck] C:\WINDOWS\system32\NeroCheck.exe
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe"  -osboot
O4 - HKLM\..\Run: [LogitechQuickCamRibbon] "C:\Program Files\Logitech\QuickCam\Quickcam.exe" /hide
O4 - HKLM\..\Run: [LogitechCommunicationsManager] "C:\Program Files\Common Files\LogiShrd\LComMgr\Communications_Helper.exe"
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.6.0_07\bin\jusched.exe"
O4 - HKLM\..\RunOnce: [IndexCleaner] "C:\Program Files\Virgin Broadband\PCguard\IdxClnR.exe"
O4 - HKCU\..\Run: [SpybotSD TeaTimer] C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
O4 - HKCU\..\Run: [msnmsgr] "C:\Program Files\MSN Messenger\msnmsgr.exe" /background
O4 - HKCU\..\Run: [SUPERAntiSpyware] C:\Program Files\SUPERAntiSpyware\SUPERAntiSpyware.exe
O4 - HKCU\..\RunOnce: [IndexCleaner] "C:\Program Files\Virgin Broadband\PCguard\IdxClnR.exe"
O4 - Global Startup: Acrobat Assistant.lnk = C:\Program Files\Adobe\Acrobat 5.0\Distillr\AcroTray.exe
O4 - Global Startup: Adobe Gamma Loader.exe.lnk = C:\Program Files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe
O4 - Global Startup: Adobe Gamma Loader.lnk = C:\Program Files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe
O4 - Global Startup: Logitech Desktop Messenger.lnk = C:\Program Files\Logitech\Desktop Messenger\8876480\Program\LogitechDesktopMessenger.exe
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_07\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_07\bin\ssv.dll
O9 - Extra button: (no name) - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O9 - Extra 'Tools' menuitem: Spybot - Search & Destroy Configuration - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {6CCE3920-3183-4B3D-808A-B12EB769DE12} (CSS Web Installer Class) - http://www.commandondemand.com/eval/cod/cabs/cssweb.cab
O18 - Protocol: bwfile-8876480 - {9462A756-7B47-47BC-8C80-C34B9B80B32B} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\GAPlugProtocol-8876480.dll
O18 - Protocol: livecall - {828030A1-22C1-4009-854F-8E305202313F} - C:\PROGRA~1\MSNMES~1\MSGRAP~1.DLL
O18 - Protocol: msnim - {828030A1-22C1-4009-854F-8E305202313F} - C:\PROGRA~1\MSNMES~1\MSGRAP~1.DLL
O18 - Protocol: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\PROGRA~1\COMMON~1\Skype\SKYPE4~1.DLL
O21 - SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - C:\WINDOWS\system32\WPDShServiceObj.dll
O23 - Service: a-squared Free Service (a2free) - Emsi Software GmbH - C:\Program Files\a-squared Free\a2service.exe
O23 - Service: Ati HotKey Poller - Unknown owner - C:\WINDOWS\system32\Ati2evxx.exe
O23 - Service: ATI Smart - Unknown owner - C:\WINDOWS\system32\ati2sgag.exe
O23 - Service: DvpApi (dvpapi) - Authentium, Inc. - C:\Program Files\Common Files\Authentium\AntiVirus\dvpapi.exe
O23 - Service: CA Pest Patrol Realtime Protection Service (ITMRTSVC) - CA, Inc. - C:\Program Files\CA\PPRT\bin\ITMRTSVC.exe
O23 - Service: LVCOMSer - Logitech Inc. - C:\Program Files\Common Files\LogiShrd\LVCOMSER\LVComSer.exe
O23 - Service: Process Monitor (LVPrcSrv) - Logitech Inc. - C:\Program Files\Common Files\LogiShrd\LVMVFM\LVPrcSrv.exe
O23 - Service: LVSrvLauncher - Logitech Inc. - C:\Program Files\Common Files\LogiShrd\SrvLnch\SrvLnch.exe
O23 - Service: PDAgent - Raxco Software, Inc. - C:\Program Files\Raxco\PerfectDisk\PDAgent.exe
O23 - Service: PDEngine - Raxco Software, Inc. - C:\Program Files\Raxco\PerfectDisk\PDEngine.exe
O23 - Service: Virgin Broadband PCguard Update Service (RPSUpdaterR) - Radialpoint Inc. - C:\Program Files\Virgin Broadband\PCguard\rpsupdaterR.exe
O23 - Service: PCguard Firewall (RP_FWS) - Virgin Media - C:\Program Files\Virgin Broadband\PCguard\Fws.exe
 
 
 
 
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siliconman01
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Re: Hi, my first forum...I need help please
« Reply #3 on: Sep 20th, 2008, 5:26pm »		 Quote Quote  Modify Modify
Okay...
 
There is nothing showing up as malicious in your Hijackthis log.  Only tracking cookies were found by SuperAntiSpyware, which would not be causing any performance problems.  
 
Please run a Kaspersky Remote Online scan from the link below.
 
http://www.kaspersky.com/virusscanner
 
-  Use Internet Explorer to access the Kaspersky website.  It needs to download/install an ActiveX component to perform the scan.  Please let it do so.
 
-  Before running the scan, temporarily disable all your security programs Except your software firewall.
 
-  Close down as many programs as you can (icons next to the system clock in the taskbar.).
 
-  BE SURE to scan your entire computer system with Kaspersky.
 
-  Kaspersky will NOT remove/quarantine anything found as malicious during the scan.  It will, however, log all malicious items found.  That will tell us whether there is anything we need to act on.
 
-  Post the Kaspersky log back here when you have completed the remote online scan.
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TrojanHunter V5.5.1002...No. 1 AT in my Book and on my Box(es)! Windows 7 x64 Professional on a Dell XPS 410, 8 gbyte RAM, dual WD VelociRaptors, dual 24" UltraSharp FPD monitors, Logitech 5.1 Surround Sound; Windows 7 x86 Professional on a Dell Vostro 220s, 4 gbyte RAM, dual WD VelociRaptors. Common: router, cable modem.
siliconman01
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Re: Hi, my first forum...I need help please
« Reply #4 on: Sep 20th, 2008, 5:40pm »		 Quote Quote  Modify Modify
In addition to my post above-
 
I am pretty confident that those rb3/rb4.tmp files are getting placed in your Recycle bin by PCGuard on your system.  They should be harmless.  
 
The only way to confirm this is to remove PCGuard from your system, empty your Recycle bin, reboot, and see if they come back in Recycle bin.
« Last Edit: Sep 21st, 2008, 12:53am by siliconman01 » IP Logged
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TrojanHunter V5.5.1002...No. 1 AT in my Book and on my Box(es)! Windows 7 x64 Professional on a Dell XPS 410, 8 gbyte RAM, dual WD VelociRaptors, dual 24" UltraSharp FPD monitors, Logitech 5.1 Surround Sound; Windows 7 x86 Professional on a Dell Vostro 220s, 4 gbyte RAM, dual WD VelociRaptors. Common: router, cable modem.
Cricri
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Re: Hi, my first forum...I need help please
« Reply #5 on: Sep 22nd, 2008, 12:05pm »		 Quote Quote  Modify Modify
So, no malware found from  Kaspersky there is nothing showing up.
 
Yeah you're right it's from Virgin Pc total.
 
Thank you so much for your help and for read this.
 
 Wink
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siliconman01
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Re: Hi, my first forum...I need help please
« Reply #6 on: Sep 23rd, 2008, 12:46am »		 Quote Quote  Modify Modify
You are very welcome  Wink
 
Is your computer still acting "funny" ?
 
You may benefit from installing and running freebie program CCleaner to clean out junk and temporary folders on your system.  Your system could be running slow because of this type of unnecessary files building up on it.  You can run CCleaner as frequently as you want to perform its cleanup.
 
The links below are for CCleaner.
 
Home Page
http://www.ccleaner.com
 
Download Page
http://www.ccleaner.com/download/builds.aspx
 
-  Download the Slim version
 
User Forum
http://forum.piriform.com/
 
NOTE:  Unless you are familiar with registry cleaners, I do not recommend that you use the Registry Cleaner component of CCleaner.
 
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TrojanHunter V5.5.1002...No. 1 AT in my Book and on my Box(es)! Windows 7 x64 Professional on a Dell XPS 410, 8 gbyte RAM, dual WD VelociRaptors, dual 24" UltraSharp FPD monitors, Logitech 5.1 Surround Sound; Windows 7 x86 Professional on a Dell Vostro 220s, 4 gbyte RAM, dual WD VelociRaptors. Common: router, cable modem.
Cricri
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Re: Hi, my first forum...I need help please
« Reply #7 on: Sep 23rd, 2008, 11:48am »		 Quote Quote  Modify Modify
Cheesy
thank you I already use CCleaner,  
maybe it's because my pc it's a bit old....., sometimes  it tooks about 3 mins to start and even the "sound" of windows it's in late.
Do you know what I mean?
 
My pc details:
 
Abit KD7 VIAKT400 DDR400 AGP ATA 133
AMD Athlon XP 2200+
DIMM 512 DDR 333MHz
MAXTOR Dmaxplus 8-9 40GB u -ata133
Sapphire ATI Radeon 9000 64MB DDR
 
 
..please don't tell me to by a new one!
 Wink
 
any advice really appreciated
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siliconman01
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Re: Hi, my first forum...I need help please
« Reply #8 on: Sep 24th, 2008, 1:02am »		 Quote Quote  Modify Modify
In looking at your HJT log, you may be able to gain speed for system reboot by removing unnecessary programs from your startup list.  I don't mean that the programs should be removed from your computer....just not started up on every system reboot.  These are the 04 items in your Hijackthis scan log.
 
You have limited RAM memory (512 kbytes), so you really need to keep the startup programs to a minimum to enhance performance.  
 
1.  SuperAntiSpyware:
 
-  If you are using SAS PRO, the First Chance Prevention option may be slowing you down.  This is under the realtime protection tab.  Uncheck the option "Scan on Startup".  Check "Scan on Shutdown" and "Scan System Services".  This will cause SAS PRO to perform its First Chance Prevention only at system shutdown which should be adequate.
 
-  If you are using the Free version of SAS, you have no Realtime Protection.  Thus, there is no need to have SAS start up on system reboot.  Under the General and Startup tab, uncheck "Start SUPERAntiSpyware when Windows starts".  This still lets you use SAS as a on-demand scanner when you want to scan your system.  Always be sure to check for core+trace+program updates prior to running the SAS scan.  
 
2.  Adobe Acrobat Reader
 
-  If you only use Adobe Acrobat Reader to read an occasional PDF file on the Internet, consider replacing Adobe Acrobat Reader with the freebie program FoxitReader.  This will save you 60-70 mbytes of disk space and FoxitReader works great on XP and Vista.  
 
http://www.foxitsoftware.com/pdf/rd_intro.php  
 
The freebie download site is at
 
http://www.foxitsoftware.com/pdf/reader_2/down_reader.htm
 
3.  Java update checker jusched.exe
 
- Java is updated only every 2-3 months normally.  There is no need to have jusched.exe startup on every reboot.  You can turn it off via Control Panel>Java>Update tab.  Then every month, you can do a manual update check via the same control panel module.  
 
-  NOTE:  Every time you get a new version of Java, you need to repeat the above "turn off" of the update check option.  
 
- Freebie JavaRa is a great tool to use to check for Java updates plus it will also remove old versions of Java which get left behind on every Java update.  
 
http://www.misec.net/forum/board/FAQ/1216543051
 
4.  RealPlayer  
 
-  RealPlayer is notorious for security problems/bugs.  However, if you are attached to RealPlayer, be sure that you are using the latest version so that you have its latest security fixes.
 
-  RealPlayer installs an update checker program named realsched.exe that starts up on every reboot.  You should remove this pgm from startup.  The link below provides info on how to disable it.
 
http://www.pcreview.co.uk/startup/realsched.exe/TkBell.Exe.php
 
5.  ATI Control Panel for your Graphics card
 
-  If you do not routinely use the ATI control panel, you can disable it from starting up.  Instructions are provided in the link below.
 
http://process.networktechs.com/atiptaxx.exe.php
 
 
Another element that you should check is what system services you can disable or set to manual.  Windows, by default, has many unnecessary services start up on system reboot.  Here is a link that contains information and recommendations on system services.
 
http://www.blackviper.com/WinXP/servicecfg.htm
 
 
NOTE: I recommend that you jot down any and all changes that you make to your system.  This will give a written reference so that you can change back if you do not like the result of the change.  
 
 
 
 
 
 
« Last Edit: Sep 24th, 2008, 1:05am by siliconman01 » IP Logged
______
TrojanHunter V5.5.1002...No. 1 AT in my Book and on my Box(es)! Windows 7 x64 Professional on a Dell XPS 410, 8 gbyte RAM, dual WD VelociRaptors, dual 24" UltraSharp FPD monitors, Logitech 5.1 Surround Sound; Windows 7 x86 Professional on a Dell Vostro 220s, 4 gbyte RAM, dual WD VelociRaptors. Common: router, cable modem.
Cricri
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Posts: 5
Re: Hi, my first forum...I need help please
« Reply #9 on: Sep 25th, 2008, 11:57am »		 Quote Quote  Modify Modify
Hi, thank you for all the information, I'll do it now.
Thanks again to be so fast to reply to my post.
 Wink
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