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   LiveUpdate (Moderators: Helena, Gavin_Coe, Magnus)
   Authorization failed		 « Previous topic | Next topic »
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Bob34
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Authorization failed
« on: Sep 8th, 2006, 3:09pm »		 Quote Quote  Modify Modify
After upgrading to 4.6 I started getting this message when trying to update form the USA server, Europe still worked fine.  Now today both servers are rejecting me.  My license key is valid (installs fine) and I have a subscription til 2008.
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siliconman01
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Re: Authorization failed
« Reply #1 on: Sep 8th, 2006, 3:15pm »		 Quote Quote  Modify Modify
Check your software firewall and make sure it is permitting LiveUpdate from the new folder C:\Program Files\TrojanHunter 4.6.
 
May also be just busy from your location.  USA is working fine for me  (USA to WV)
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TrojanHunter V5.5.1002...No. 1 AT in my Book and on my Box(es)! Windows 7 x64 Professional on a Dell XPS 410, 8 gbyte RAM, dual WD VelociRaptors, dual 24" UltraSharp FPD monitors, Logitech 5.1 Surround Sound; Windows 7 x86 Professional on a Dell Vostro 220s, 4 gbyte RAM, dual WD VelociRaptors. Common: router, cable modem.
Bob34
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Re: Authorization failed
« Reply #2 on: Sep 8th, 2006, 3:31pm »		 Quote Quote  Modify Modify
Firewall is allowing it (using Kerio 2.1.5).  I did a clean install after both servers started failing me.  I can't see how the servers can both be busy for hours on end unless there's some sort of problem with the servers in general.
 
Btw I'm in California.  It fails when it Downloading Updatelist.txt "Waiting for HTTP Header"
« Last Edit: Sep 8th, 2006, 3:33pm by Bob34 » IP Logged
siliconman01
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Re: Authorization failed
« Reply #3 on: Sep 8th, 2006, 3:46pm »		 Quote Quote  Modify Modify
If you temporarily disable your firewall, will it go??
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TrojanHunter V5.5.1002...No. 1 AT in my Book and on my Box(es)! Windows 7 x64 Professional on a Dell XPS 410, 8 gbyte RAM, dual WD VelociRaptors, dual 24" UltraSharp FPD monitors, Logitech 5.1 Surround Sound; Windows 7 x86 Professional on a Dell Vostro 220s, 4 gbyte RAM, dual WD VelociRaptors. Common: router, cable modem.
siliconman01
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Re: Authorization failed
« Reply #4 on: Sep 8th, 2006, 3:48pm »		 Quote Quote  Modify Modify
I just tried both servers and the downloads worked fine.
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TrojanHunter V5.5.1002...No. 1 AT in my Book and on my Box(es)! Windows 7 x64 Professional on a Dell XPS 410, 8 gbyte RAM, dual WD VelociRaptors, dual 24" UltraSharp FPD monitors, Logitech 5.1 Surround Sound; Windows 7 x86 Professional on a Dell Vostro 220s, 4 gbyte RAM, dual WD VelociRaptors. Common: router, cable modem.
Bob34
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Re: Authorization failed
« Reply #5 on: Sep 8th, 2006, 4:17pm »		 Quote Quote  Modify Modify
Disabling the firewall does zilch.  I tried capturing packets, what  I get is a 403 Forbidden after "GET" from server 85.234.156.133 for Europe and same for 207.44.154.77 /rulefiles/updatelist/?x=*&version=460 HTTP/1.0\r\n
 
Note: * is a long string of alphanumeric characters... not sure if that has anything to do with my license so I won't post that.
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Bob34
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Re: Authorization failed
« Reply #6 on: Sep 8th, 2006, 4:23pm »		 Quote Quote  Modify Modify
Fixed it. instead of using my authorization code, I copied the license file instead.  Both methods suppose to work, but i guess not.
 
PS Yes my license was installed successfully from the code (contacted server and all).  *shrug*.  Like i said, Europe servers (US never worked) were working for awhile after the upgrade so no clue.
« Last Edit: Sep 8th, 2006, 4:26pm by Bob34 » IP Logged
siliconman01
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Re: Authorization failed
« Reply #7 on: Sep 8th, 2006, 4:26pm »		 Quote Quote  Modify Modify
Ahhh.. okay.  Glad you are back in business...good investigative work on your part.   Cheesy
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TrojanHunter V5.5.1002...No. 1 AT in my Book and on my Box(es)! Windows 7 x64 Professional on a Dell XPS 410, 8 gbyte RAM, dual WD VelociRaptors, dual 24" UltraSharp FPD monitors, Logitech 5.1 Surround Sound; Windows 7 x86 Professional on a Dell Vostro 220s, 4 gbyte RAM, dual WD VelociRaptors. Common: router, cable modem.
Bob34
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Re: Authorization failed
« Reply #8 on: Sep 8th, 2006, 4:31pm »		 Quote Quote  Modify Modify
Just to confirm it, I removed my license and attempted to install it through the Authorization Code method, everything went fine as expected but LiveUpdate gets Authorization failed.  Immediately overwrote license with the one in the same e-mail and it worked.  So I guess bug in the InstallLicense server?
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siliconman01
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Re: Authorization failed
« Reply #9 on: Sep 8th, 2006, 4:38pm »		 Quote Quote  Modify Modify
I'll point Magnus to this post so he can take a look at it.  Thanks again for problem identification and "resolution".
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TrojanHunter V5.5.1002...No. 1 AT in my Book and on my Box(es)! Windows 7 x64 Professional on a Dell XPS 410, 8 gbyte RAM, dual WD VelociRaptors, dual 24" UltraSharp FPD monitors, Logitech 5.1 Surround Sound; Windows 7 x86 Professional on a Dell Vostro 220s, 4 gbyte RAM, dual WD VelociRaptors. Common: router, cable modem.
Magnus
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Re: Authorization failed
« Reply #10 on: Sep 8th, 2006, 4:55pm »		 Quote Quote  Modify Modify
Could you do me a favor and install your license file using your authorization code, and let me know if LiveUpdate now works with that license file?
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Bob34
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Re: Authorization failed
« Reply #11 on: Sep 8th, 2006, 5:02pm »		 Quote Quote  Modify Modify
Yup, installed through Authorization Code and it works now Magnus.
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Magnus
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Re: Authorization failed
« Reply #12 on: Sep 8th, 2006, 5:10pm »		 Quote Quote  Modify Modify
Great!
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