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Jul 4^th, 2008, 2:48pm

   Mischel Internet Security Forum
   TrojanHunter
   License Issues (Moderators: Helena, Gavin_Coe, Magnus)
   Authorization failed

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Topic: Authorization failed (Read 668 times)

zahaby
Newbie

Posts: 2

Authorization failed
« on: Mar 30^th, 2007, 7:19am »

Quote

Modify

I kept getting Authorization fialed for a week

my current ruleset version is 2007-3-22

what shall I do ?

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Randy_Bell
Global Moderator

TrojanHunter is the Best!

Gender:

Posts: 2883

Re: Authorization failed
« Reply #1 on: Mar 30^th, 2007, 7:34am »

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Make sure you are using the USA server. If that fails, try uninstall and reinstall the product. Make sure you have a backup copy of your license before you uninstall.

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zahaby
Newbie

Posts: 2

Re: Authorization failed
« Reply #2 on: Mar 30^th, 2007, 7:46am »

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Dear Sir;

I did so ; then clicked install lic.

when I try to enter the lic code I got

the authoirzation code is invalid. please make sure have entered the code correctly....

any ideas ?

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siliconman01
Global Moderator

Trojans! Chew 'em Up, Spit 'em Out...

Gender: male

Posts: 5462

Re: Authorization failed
« Reply #3 on: Mar 30^th, 2007, 8:06am »

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Welcome to the forum zahaby � Cheesy

What version of Trojanhunter are you running? �And when did you purchase the license? �Remember, the license needs to be renewed every 12 months. �So has your licensed expired?

Try to retrieve a fresh copy of your license from the following link. �REMEMBER, the email address to be entered is the one that you used when you purchased the license. �If you have changed email addresses since then, you need to contact Magnus at support<at>misec.net �(<at>=@) and have him change your email address to reflect your new email address.

http://www.misec.net/trojanhunter/licensefile/

FAQ on email address:

http://www.misec.net/forum/board/FAQ/1143204146

You can manually update your rulesets from the link below until you get the license issue straightened out.

http://www.misec.net/trojanhunter/updating/

« Last Edit: Mar 30^th, 2007, 8:09am by siliconman01 »

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