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   Mischel Internet Security Forum
   TrojanHunter
   License Issues (Moderators: Helena, Gavin_Coe, Magnus)
   Got a 4 User License instead of a 2 User License 		« Previous topic | Next topic »
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   Author  Topic: Got a 4 User License instead of a 2 User License  (Read 1345 times)
compwiz4u
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Got a 4 User License instead of a 2 User License
« on: Aug 21st, 2006, 8:33pm »		 Quote Quote  Modify Modify
There was an error trying to add a 2 user license.
 When I tried to set it up for my customer, there was an error in the email address.
 
When I went back and fixed the email address xxxxxxx@comcast.net (there was a trailing space), your system gave her 4 licenses.
 
Can you please reduce it to 2 and put the other 2 back in my account, so I will have 3 remaining.
 
I sent an email to support but received no response and I need the licenses back ASAP.
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compwiz4u
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Re: Got a 4 User License instead of a 2 User Licen
« Reply #1 on: Aug 26th, 2006, 8:43pm »		 Quote Quote  Modify Modify
I am not impressed with your customer service.
No responses to my email or my last messsage here.
Can somebody please respond?
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siliconman01
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Re: Got a 4 User License instead of a 2 User Licen
« Reply #2 on: Aug 26th, 2006, 11:26pm »		 Quote Quote  Modify Modify
I have emailed Magnus just now alerting him of your post here.  Sorry you are having problems with no response to your support e-mail.  Sad
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Re: Got a 4 User License instead of a 2 User Licen
« Reply #3 on: Aug 27th, 2006, 4:49pm »		 Quote Quote  Modify Modify
Hi,
 
Sorry for the delay. I've fixed the problem and added the licenses back to your account.
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