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Aug 8th, 2008, 1:44pm
   Mischel Internet Security Forum
   TrojanHunter
   License Issues (Moderators: Helena, Gavin_Coe, Magnus)
   License Expired Before Its Time		 « Previous topic | Next topic »
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   Author  Topic: License Expired Before Its Time  (Read 1084 times)
Jackal
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License Expired Before Its Time
« on: Jul 28th, 2006, 5:57pm »		 Quote Quote  Modify Modify
Hello,
 
I renewed my license on March, 2006. Even though it is supposed to be
good through March 2007, TH gives me a notification stating that the
license has expired.
 
Could you pls do something urgently? Thanks.
 
Regards
 
p.s.
I also sent an email to the support.
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Gavin_Coe
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Re: License Expired Before Its Time
« Reply #1 on: Jul 29th, 2006, 12:01am »		 Quote Quote  Modify Modify
Support should reply within 12-24 hours, although it is a weekend so you may have to wait up to 48. Can you manually update, and scan ?
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Jackal
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Re: License Expired Before Its Time
« Reply #2 on: Jul 29th, 2006, 4:32am »		 Quote Quote  Modify Modify
Thank you Gavin.
 
I was able to install the latest ruleset manually. However, I'm having another problem now. I'm not sure whether both issues are related somehow.
 
http://forum.misec.net/board/Trojans/1154165672
« Last Edit: Jul 29th, 2006, 4:35am by Jackal » IP Logged
siliconman01
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Re: License Expired Before Its Time
« Reply #3 on: Jul 29th, 2006, 4:40am »		 Quote Quote  Modify Modify
Are you using V4.5, Build 924?  If not, you should update to this version and see if things clear up for you.
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Jackal
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Re: License Expired Before Its Time
« Reply #4 on: Jul 29th, 2006, 4:42am »		 Quote Quote  Modify Modify
Yup. I installed it hoping that it may help. But it didn't do the trick. Sad
 
BTW, I searched the forums and found some posts about similar problems. Most of them are related with the different email adresses used when purchasing TH and renewing the subscription. I used the same email address for purchasing and renewing.
« Last Edit: Jul 29th, 2006, 5:07am by Jackal » IP Logged
Magnus
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Re: License Expired Before Its Time
« Reply #5 on: Jul 29th, 2006, 7:12am »		 Quote Quote  Modify Modify
I replied to your email about this. Please note: The fact that you were emailed a new license file for TrojanHunter 4.5 (because the license file format had changed) does NOT mean we charged you for a subscription. So if that is the case you need to purchase a subscription renewal.
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Jackal
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Re: License Expired Before Its Time
« Reply #6 on: Jul 29th, 2006, 10:10am »		 Quote Quote  Modify Modify
Magnus, Gavin and SiliconMan,
 
As I said in my email I just sent to Magnus, "you are damn right!".  
 
My apologies to everybody.
 
Now I remember, I requested the license key after I upgraded to 4.5 from 4.2. And I confusingly remembered this event like I renewed the subscription.  
 
I, truly, am so sorry.
 
I found the Kagi receipt for the purchase but not the subscription renewal as you said Magnus.
 
Best Regards
 Embarassed
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Jackal
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Re: License Expired Before Its Time
« Reply #7 on: Jul 29th, 2006, 11:06am »		 Quote Quote  Modify Modify
I just renewed the subscription for two years. Once again I apologize for the false alarm. Smiley
 
BTW, may I suggest a counter in TH like the one in ZoneAlarm. It may help people like me to see the subcription expiration in advance.
 
Kind Regards
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siliconman01
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Re: License Expired Before Its Time
« Reply #8 on: Jul 29th, 2006, 2:57pm »		 Quote Quote  Modify Modify
nnooo apologies are necessary  Wink
 
I found that after age 35, I had to start "taking/making notes" instead of the using the internal memory utility.  Grin
 
Glad you are all licensed and running again.
 
Be sure you update your rulesets from the USA server.  The UK server is broken and does not update the rulesets beyond 21-Jul-06.
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Jackal
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Re: License Expired Before Its Time
« Reply #9 on: Jul 29th, 2006, 3:32pm »		 Quote Quote  Modify Modify
on Jul 29th, 2006, 2:57pm, siliconman01 wrote:

I found that after age 35, I had to start "taking/making notes" instead of the using the internal memory utility.  Grin

 
That's a good idea. Smiley Time is passing by.
 
Thanks for the server hint as well.
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