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Nov 20th, 2008, 11:32am
   Mischel Internet Security Forum
   TrojanHunter
   License Issues (Moderators: Helena, Gavin_Coe, Magnus)
   License expired when it shouldn't have!		 « Previous topic | Next topic »
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   Author  Topic: License expired when it shouldn't have!  (Read 863 times)
grubbygirl
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License expired when it shouldn't have!
« on: May 21st, 2006, 8:39am »		 Quote Quote  Modify Modify
I bought my copy of trojan hunter in the early days when it was a one off purchase for the license...........so my license should not expire - except it has!
 
Has anybody else had these problems and if so how is it rectified?
 
Thanks
 
Angela
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Tank863
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Re: License expired when it shouldn't have!
« Reply #1 on: May 21st, 2006, 9:41am »		 Quote Quote  Modify Modify
I too purchased TrojanHunter when it was buy it and get a lifetime of updates for one low price.
 
I'm not dead and yet my lifetime of updates has expired... Huh
 
What gives?
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grubbygirl
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Re: License expired when it shouldn't have!
« Reply #2 on: May 25th, 2006, 2:22pm »		 Quote Quote  Modify Modify
So, nobody is interested in replying - I saw the post that states that I will be able to manually update, yet I can't..........so you have breached your original contract with me and you have now reneged on the manual updates........and you can't be bothered to respond - nice organization!!!
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siliconman01
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Re: License expired when it shouldn't have!
« Reply #3 on: May 25th, 2006, 3:12pm »		 Quote Quote  Modify Modify
Grubbygirl,
 
Sorry, I thought you probably read Magnus's response at this post:
 
http://forum.misec.net/board/LicenseIssues/1146625431
 
because you and Tank posted on the same issue.
 
As Magnus says in the other post, please email him concerning your complaint.    support<at>misec.net
 
Again, sorry for the oversight and bad assumption. Embarassed
« Last Edit: May 25th, 2006, 3:14pm by siliconman01 » IP Logged
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Magnus
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Re: License expired when it shouldn't have!
« Reply #4 on: May 25th, 2006, 4:01pm »		 Quote Quote  Modify Modify
I can only state the facts which is that the policy was always "no current subscription charges but we may have to introduce a charge in the future". I can see how some would think that would mean "free upgrades and updates for life", but the fact is that keeping TrojanHunter updated is expensive and most customers appreciate that and do not mind the current small fee.  
 
You can manually update at http://www.misec.net/trojanhunter/updating/
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