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Nov 20th, 2008, 10:56am
   Mischel Internet Security Forum
   TrojanHunter
   License Issues (Moderators: Helena, Gavin_Coe, Magnus)
   No respnse from Tech Support		 « Previous topic | Next topic »
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   Author  Topic: No respnse from Tech Support  (Read 519 times)
rytr33
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No respnse from Tech Support
« on: May 8th, 2006, 7:12am »		 Quote Quote  Modify Modify
I purchase an upgrade for TrojanHunter and installed version 4.5, build 922.  I installed the License File emailed to me.  A window informs me that the License File is installed.  When I open the program scanner, it asks if I want to assess LiveUpdate.  I click yes and receive an error stating that my subscription has expired.
 
I have sent 3 previous emails to support@misec.net with no response.  Any suggestions?
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siliconman01
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Re: No respnse from Tech Support
« Reply #1 on: May 8th, 2006, 7:39am »		 Quote Quote  Modify Modify
Welcome to the forum rytr33   Cheesy
 
I think Mischel Internet Security has been inundated with emails since the 1-May-06 license date went into affect.  Please be patient.  I feel certain Magnus is working diligently to get all emails responded to.  Sorry about the delay.  Embarassed
« Last Edit: May 8th, 2006, 7:40am by siliconman01 » IP Logged
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Re: No respnse from Tech Support
« Reply #2 on: May 8th, 2006, 9:51am »		 Quote Quote  Modify Modify
I'm pretty sure your email has been replied to today. If not, email me at magnus@misec.net
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rytr33
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Re: No respnse from Tech Support
« Reply #3 on: May 8th, 2006, 9:56am »		 Quote Quote  Modify Modify
Yes, I just got a reply.  The problem was that I purchased a new license instead of a subscription extension.  Problem has now been fixed.  Thanks.
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