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Nov 20th, 2008, 8:53am
   Mischel Internet Security Forum
   TrojanHunter
   License Issues (Moderators: Helena, Gavin_Coe, Magnus)
   My new license doesn't work		 « Previous topic | Next topic »
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   Author  Topic: My new license doesn't work  (Read 2305 times)
NRC58
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My new license doesn't work
« on: May 3rd, 2006, 9:32pm »		 Quote Quote  Modify Modify
I purchased a 2 year license today and I am still getting the "your Trojan Hunter subscription has expired" message.  
I tried contacting the support link in the e-mail that came with my license, but have gotten no response. I saw that in one of the other threads when I was looking for answers, that someone else had a similar problem and was e-mail a new download link that solved his problem, and was wondering if someone could do the same for me?
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siliconman01
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Re: My new license doesn't work
« Reply #1 on: May 4th, 2006, 12:11am »		 Quote Quote  Modify Modify
Please check your spam filter mailbox to see if it fell off in there.  
 
I have emailed Magnus to jump in here.  Only he can "fix" a license problem.
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NRC58
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Re: My new license doesn't work
« Reply #2 on: May 4th, 2006, 7:52am »		 Quote Quote  Modify Modify
I don't think my spam filter is blocking anything brcause I can renter my e-mail addy here http://www.misec.net/trojanhunter/licensefile/  
and the e-mail with the new license file gets through. I follow the instructions,  
and Double-click ("open") the file License.tlf  
and I get a pop up that says my license has been succsessfuly installed,  
but when I run update I get the subcription expired message.  
 
HELP!!!!
 
PS. I have updated to v922.
and I see by the forums that I am not the only person having problems with this.
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siliconman01
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Re: My new license doesn't work
« Reply #3 on: May 4th, 2006, 7:59am »		 Quote Quote  Modify Modify
Quote:
HELP!!!!  
 
PS. I have updated to v922.  
and I see by the forums that I am not the only person having problems with this.

 
No, you are not the only one having a problem...that's for sure.  We have to wait for Magnus because it appears that everything you have done is right and it "should be" working.  
Sorry again for the delay.  Embarassed
« Last Edit: May 4th, 2006, 8:00am by siliconman01 » IP Logged
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NRC58
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Re: My new license doesn't work
« Reply #4 on: May 4th, 2006, 8:09am »		 Quote Quote  Modify Modify
Well, in any case, Thank you siliconman01
for your time and quick response.  Smiley
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Re: My new license doesn't work
« Reply #5 on: May 4th, 2006, 10:38am »		 Quote Quote  Modify Modify
I just dropped Support an email to try to get response for you ASAP, please be patient the Cavalry is coming ..  Wink
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NRC58
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Re: My new license doesn't work
« Reply #6 on: May 4th, 2006, 1:14pm »		 Quote Quote  Modify Modify
Thanks Randy.
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NRC58
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Re: My new license doesn't work
« Reply #7 on: May 4th, 2006, 9:16pm »		 Quote Quote  Modify Modify
I have to ask. Am I alone here or
are there other people having similar problems?
It seems that most of the other posts I've found on the subject were eventually able to solve the problem.
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siliconman01
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Re: My new license doesn't work
« Reply #8 on: May 5th, 2006, 12:14am »		 Quote Quote  Modify Modify
Again you are not alone.  I see that "rosetone" got "fixed" last evening; however, I'm not sure what the fix was because it is not stated.  I don't know whether the license server has/had a problem or a special license email was sent to her or what.  So let's try something (if you don't mind) to see if it was the license server.
 
1.  Go to the link below and have a new license file sent to your email address.  When you get the license, do not
try to install it just yet.
 
http://www.misec.net/trojanhunter/licensefile/
 
2.  Using Windows Explorer, naviagate to the C:\Program Files\TrojanHunter 4.5 folder and open the folder.
 
3.  Rename the current License.tlf to Licenseold.tlf
 
4.  Close Windows Explorer.
 
5.  Now open the new email with the "just sent" license file.  Install it via the instructions in the email.
 
6.  Open TH scanner and try to LiveUpdate.
 
Please post back as to whether your problem has been resolved.  Wink
 
 
 
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NRC58
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Re: My new license doesn't work
« Reply #9 on: May 5th, 2006, 10:33am »		 Quote Quote  Modify Modify
couriouser and couriuoser  Huh
I followed your instructions and heres what happened.
First, I used "TH Gaurd" to try and update because it is already running. And IT WORKED!  
I was about to return here to post my results, when I decided to check TH scanner. Different story   Cry
It said i was using an unregistered evaluation copy, and that my eval time had run out.
I went to the settings menu on TH Gaurd from the taskbar, and it still showed me as licensed.  
So I unloaded TH Gaurd and restatred it, and this time it also showed as an unregistered copy.
I decided to go back to the TrojanHunter 4.5 folder assumeing that there would now be  
a "License.tlf" and a "Licenseold.tlf" file, and found that there was only the "Licenseold.tlf".
There was no new "License.tlf" there. I assume there should have been.
I renamed Licenseold.tlf back to License.tlf and tried starting TH again. While it does show me as the registered owner agian,  
it is back to saying that my subscription is expired. But at least my ruleset shows 2006 - 05 - 05
so thanks for that.
Anyway I hope this info helps in some way.
keep me posted (no pun intended)
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NRC58
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Re: My new license doesn't work
« Reply #10 on: May 6th, 2006, 8:26pm »		 Quote Quote  Modify Modify
Also I have to report that every time I run TH Scanner now My system hangs.
Any Ideas?
I run an up to date copy of win XP SP2.  
I use Kaspersky AV Personal 5.0.527 &
Zone Alarm Pro 5.5.094.000
which are always running.
When I start TH it seems to be running fine but after a while everything hangs, at least the display does. I cant even use my mouse. I can however ctrl-alt-delete to pop up task manager and I see that TH is using 99% of my cpu. I use end task to end the process, thinking that it would free up the cpu but nothing changes except that now explorer.exe is now using 99% of my cpu. If I use endtask on that, I lose my desktop and start menu and have to reboot anyway.
I have tried to run TH 3 times today. With the same results each time.
is anyone else having trouble with the new ver. of TH?
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siliconman01
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Re: My new license doesn't work
« Reply #11 on: May 7th, 2006, 12:06am »		 Quote Quote  Modify Modify
Do you have "Protect against unauthorized shutdowns" active in THGuard?  If so, uncheck this option and see if makes any difference.  It is possible that the code injection used by this specific option is causing a conflict in your system.
 
Quote:
except that now explorer.exe is now using 99% of my cpu. If I use endtask on that, I lose my desktop and start menu and have to reboot anyway.  
I have tried to run TH 3 times today. With the same results each time.

 
Any time you abort Explorer.exe or if it self aborts for any other reason, the system loses the desktop, quicklaunch, etc., from the abort.  
 
Does this hang occur on a specific file or folder everytime?  Do you have any .rar files on your system?
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siliconman01
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Re: My new license doesn't work
« Reply #12 on: May 7th, 2006, 5:01am »		 Quote Quote  Modify Modify
NRC58.... please check your Private Messages.
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Dmitri
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Re: My new license doesn't work
« Reply #13 on: May 7th, 2006, 8:18am »		 Quote Quote  Modify Modify
I have spent a week trying to donwload the latest definitions update
for my TH 4.5. I have tried all advices provided at the TH Forum e.g.
updating to latest build (I am running 922), requesting and
reinstalling license etc..
 
However, I am afraid, I still cannot use the LiveUpdate because every
time I do this I am informed that my license has expried and I am
offered to visit the subscription renewal page. I have emailed support regarding this issue but I wonder if anything else can be tried to deal with this problem.
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siliconman01
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Re: My new license doesn't work
« Reply #14 on: May 7th, 2006, 9:15am »		 Quote Quote  Modify Modify
Dmitri,
 
I sincerely apologize for all the problems you are having with the license file.  I know of nothing else that users can do who are having this problem other than wait for Mischel staff to either respond via email or to come on the forum and provide a solution.  
 
I feel confident that it is being worked on, but I am no better informed than you concerning what the solution is or when it will be resolved.   Embarassed
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