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Nov 20th, 2008, 6:28am
   Mischel Internet Security Forum
   TrojanHunter
   License Issues (Moderators: Helena, Gavin_Coe, Magnus)
   Why does magnus say		 « Previous topic | Next topic »
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   Author  Topic: Why does magnus say  (Read 1098 times)
NRC58
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Why does magnus say
« on: May 2nd, 2006, 10:03pm »		 Quote Quote  Modify Modify
Why does magnus say in the very first post about the subscription service in-
Announcements :
TrojanHunter: New Subscription Service:
 
What will happen if I don't purchase a subscription?  
 
If you don't purchase a subscription your current version of TrojanHunter will still function, but must be manually updated, and you will not receive any of the benefits of a subscribing user.  
 
  I can see not being able to auto update, But one of the main reasons I decided to purchase Trojan Hunter was that it was a  
"one time fee" for a "lifetime membership"  and that I would always be able to update, if not upgrade. This is wrong. Angry
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Gavin_Coe
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Re: Why does magnus say
« Reply #1 on: May 4th, 2006, 8:40am »		 Quote Quote  Modify Modify
It might be my fault, I cost money Grin
 
In all seriousness, trying to keep up with new WIDESPREAD malware is a big job. The amount of actually widespread and damaging malware around today is staggering. Adding a lot of detection takes a lot of time.
 
We're also moving forward with even better detection methods and better positioning of THGuard especially as a front line defence. It's an anti trojan so antivirus complement but it still serves a front line position. New features are due with every new version (4.5 has a LOT of changes you won't notice) Cool
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NRC58
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Re: Why does magnus say
« Reply #2 on: May 4th, 2006, 9:13pm »		 Quote Quote  Modify Modify
That may be. but it doesn't answer my question.  
Magnus himself, in his very first post on the subject, just a couple month's ago,
 
TrojanHunter: New Subscription Service
« on: Jan 30th, 2006, 8:03am »
 
http://forum.misec.net/board/Announcements/1138629799
 
states,and I quote.
 
"What will happen if I don't purchase a subscription?  
 
If you don't purchase a subscription your current version of TrojanHunter will still function, but must be manually updated".
 
This seems a much fairer solution for people who were told that they were paying a "one time fee" for a "life long membership".
 
I understand the cost of doing business, and would understand if updates to the program itself would cost from now on, or even no longer being able to receive support without a subscription, but the program people paid for should not be made useless, which it would be with out up to date signature files.
 
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redwolfe_98
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Re: Why does magnus say
« Reply #3 on: May 9th, 2006, 3:40pm »		 Quote Quote  Modify Modify
i am not sure that you can actually manually update the old version with the new malware-definitions.. i think that the new definitions are not compatible with the old version of TH..
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Tank863
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Re: Why does magnus say
« Reply #4 on: May 21st, 2006, 9:48am »		 Quote Quote  Modify Modify
But the question has not been answered.
 
Lifetime updates are just that.
 
There should be a grandfather clause in here somewhere for the people that purchased TH when it was advertising lifetime updates.
 
I too purchased TH when it was advertising lifetime updates...  
if you change a contract, in the middle of a contract, it is a violation of that contract.
 
I can understand Magnus's position on making money off of TH, as it is a great program.
 
But lifetime is lifetime.
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Magnus
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Re: Why does magnus say
« Reply #5 on: May 21st, 2006, 12:09pm »		 Quote Quote  Modify Modify
There is some confusion here regarding the old policy... it always was (anyone can check via archive.org) "no current charges but we may introduce a charge in the future". Unfortunately this got interpreted by some users as "no charges now or ever". I can see why it would be easy to interpret it that way, and this is where the confusion comes from.
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