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Nov 20th, 2008, 10:08am
   Mischel Internet Security Forum
   TrojanHunter
   License Issues (Moderators: Helena, Gavin_Coe, Magnus)
   No New License		 « Previous topic | Next topic »
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   Author  Topic: No New License  (Read 727 times)
moranacus
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No New License
« on: May 1st, 2006, 1:20am »		 Quote Quote  Modify Modify
I paid to renew for a year license over 2 hours ago and still havn't gotten my license code. I also emailed sales@misec.net
but havn't gotten a response from them either. My subscripiton ends on 5/1. What is going to happen since I don't have my new license yetHuh?
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siliconman01
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Re: No New License
« Reply #1 on: May 1st, 2006, 2:05am »		 Quote Quote  Modify Modify
I've emailed Magnus to check your post here.  
 
Quote:
My subscripiton ends on 5/1. What is going to happen since I don't have my new license yet

 
All that "should"  Wink happen is that you will not be able to use LiveUpdate for new rulesets until you get your new License.
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moranacus
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Re: No New License
« Reply #2 on: May 1st, 2006, 8:24am »		 Quote Quote  Modify Modify
Thanks for the help!!!! Its now been about 9 hours and still no license.
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siliconman01
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Re: No New License
« Reply #3 on: May 1st, 2006, 10:02am »		 Quote Quote  Modify Modify
Sorry that you are having a delay getting the license.  Sad
 
Please try to run LiveUpdate and see if it picks up the rulesets Gavin issued today, 1-May-06.  Just as a test.
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moranacus
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Re: No New License
« Reply #4 on: May 1st, 2006, 10:15am »		 Quote Quote  Modify Modify
For your info it let me download the new rule set
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siliconman01
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Re: No New License
« Reply #5 on: May 1st, 2006, 10:18am »		 Quote Quote  Modify Modify
Well, just keep using it "free gratis" until the license is sent.  Magnus must be tied up on something.   Wink
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moranacus
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Re: No New License
« Reply #6 on: May 1st, 2006, 10:23am »		 Quote Quote  Modify Modify
Thanks for the email and your help!!!!
I also emailed him my order info.
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Character_Matters
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Re: No New License
« Reply #7 on: May 1st, 2006, 3:03pm »		 Quote Quote  Modify Modify
05/01/06 16:03 edt  
Same issue as "No New License" It's been several hours.
 
Update:
05/01/06 18:35 edt
 
Updated my email address via support@msiec.net (including ALL the original proof of purchase info. required) following your instructions here on the forum: http://forum.misec.net/board/FAQ/1143204146
 
Shortly after, received license renewal.
Thanks
« Last Edit: May 1st, 2006, 5:38pm by Character_Matters » IP Logged
siliconman01
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Re: No New License
« Reply #8 on: May 1st, 2006, 11:56pm »		 Quote Quote  Modify Modify
moranacus & Character_Matters...
 
Glad you are all straightened out with the licensing issue.   Wink
 
Make sure your expiration date is correct by opening TH scanner and then HELP - About
« Last Edit: May 1st, 2006, 11:57pm by siliconman01 » IP Logged
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moranacus
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Re: No New License
« Reply #9 on: May 2nd, 2006, 12:16am »		 Quote Quote  Modify Modify
Yes its correct!!!! Expires 5/1/2007. Thanks for the help!!!!
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bleys4u
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Re: No New License
« Reply #10 on: May 2nd, 2006, 5:40pm »		 Quote Quote  Modify Modify
ok my problems a little bit different..I own 2 or rather I own 1 and my sister owns one..I paid to renew 2 this Morning..I got a responses via email that the payment was accepted..but no licenses..they are under the emails..xxxxxx@xxx.xxx and xxxxxx@xxx.xxx..I'll provide my real name n address to magnus via a pm..thanks in advance
 
 
siliconman01 removed your email addresses which is not a wise thing to post in an open forum...spam, security, etc.   Wink
« Last Edit: May 2nd, 2006, 9:58pm by siliconman01 » IP Logged
siliconman01
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Re: No New License
« Reply #11 on: May 2nd, 2006, 10:10pm »		 Quote Quote  Modify Modify
bleys4u,
 
I contacted Magnus to check your post here at this thread.  You should email the licensing info to Magnus instead of via a PM.  support<at>misec.net  OR  sales<at>misec.net (<at>=@).
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Re: No New License
« Reply #12 on: May 8th, 2006, 9:56am »		 Quote Quote  Modify Modify
Most should have received their license at this point. If anyone is still having problems, please email me at magnus@misec.net and I will get it taken care of.
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