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   Frequently Asked Questions (Moderators: Helena, Gavin_Coe, Magnus)
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siliconman01
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Trojans! Chew 'em Up, Spit 'em Out...

   


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Quick Links- Frequently Asked Questions Articles
« on: Mar 31st, 2006, 8:41am »
Subscription Questions?
 
Q?  I've changed my email address since I purchased or licensed TrojanHunter.  How do I notify Mischel Internet Security to update to my new email address?
-  http://forum.misec.net/board/FAQ/1143204146
 
Q?  When will my subscription expire?
-  http://forum.misec.net/board/FAQ/1143196931
 
Q?  Where can I buy a subscription extension?
-  http://www.misec.net/order/
 
Q?  How do I save away my TrojanHunter license?
-  http://forum.misec.net/board/FAQ/1139255780
 
Q?  Where can I find more information concerning licensing and the Subscription requirement? -  http://forum.misec.net/board/LicenseIssues/1146252488
 
How do I upgrade to a new version of TrojanHunter?
 
Q?  From where can I download the latest version of TrojanHunter?
-  http://www.misec.net/products/TrojanHunterSetup.exe
or
-  http://www2.misec.net/products/TrojanHunterSetup.exe
 
Q?  I have not yet upgraded to TrojanHunter V4.5 or later.  How do I upgrade?
-  http://forum.misec.net/board/FAQ/1143140682
 
Q?  I am having difficulty with TrojanHunter and need to totally uninstall it.
-  http://forum.misec.net/board/FAQ/1139255740
 
Q?  I just want to upgrade to a newer version of TrojanHunter.  
 
Simplified uninstall
-  http://forum.misec.net/board/FAQ/1143355865
 
Install
-  http://forum.misec.net/board/FAQ/1139255716
 
Q?  I need help setting up the Options in TrojanHunter Guard.  
-  http://forum.misec.net/board/FAQ/1143321918
 
Q?  How do I test whether TrojanHunter is working?
 
Testing with TrojanSimulator
-  http://forum.misec.net/board/FAQ/1143633481
 
Force a LiveUpdate
-  http://forum.misec.net/board/FAQ/1139260501
 
Q?  I see a post from Magnus that a Beta version is being tested.  Should I install the Beta version of TrojanHunter?
-  http://forum.misec.net/board/FAQ/1142507985
 
TrojanHunter Scanner Questions?
 
Q? I have scanned with TrojanHunter Scanner and do not know what Alternate Data Streams are.
-  http://forum.misec.net/board/FAQ/1139255678
 
Q? I have scanned with TrojanHunter Scanner and received a Port Alert.  
-  http://forum.misec.net/board/FAQ/1139255619
 
Q? I have scanned with TrojanHunter Scanner and I am being alerted that I have Double Extensions.  
-  http://forum.misec.net/board/FAQ/1139255660
 
Q? I have scanned with TrojanHunter Scanner and it says I have an infection in the System Volume Information folder (Restore folder).
-  http://forum.misec.net/board/FAQ/1139255588
 
Q? Can I manually update the TrojanHunter rulesets?
-  http://forum.misec.net/board/FAQ/1142067076
 
Q? How do I submit a suspicious file to Mischel Internet Security for analysis?
-  http://forum.misec.net/board/FAQ/1139308293
 
Q? How do I submit a False Positive to Mischel Internet Security for correction?
-  http://www.misec.net/forum/board/FAQ/1211189968
 
Q? What is the Right-Click scanning option at the bottom of the TrojanHunter Scanner window?  Does it mean I can scan an individual file or folder?
-  http://forum.misec.net/board/FAQ/1143581662
 
Q? Can I right-click scan a file or folder with TrojanHunter on a x64 system?
 
-  http://www.misec.net/forum/board/FAQ/1251465027
 
Q? How does TrojanHunter Scanner and TrojanHunter Guard Quarantine a malicious file?
-  http://forum.misec.net/board/FAQ/1143801811
 
Q? How do I resolve a "Stream Read Error" that occurs when I open TrojanHunter Scanner?
-  http://www.misec.net/forum/board/FAQ/1174554108
 
Q? Where is the TrojanHunter scan log?
-  http://www.misec.net/forum/board/FAQ/1195720372
 
Q? How do I add a file to the Ignore list?
-  http://www.misec.net/forum/board/FAQ/1204215058
 
Q? How do I fix the "Error: Directory not found" error message?
-  http://www.misec.net/forum/board/FAQ/1249715738
 
Want to schedule a Scan or LiveUpdate?
 
Q? Can I schedule LiveUpdate to automatically run daily?
-  http://forum.misec.net/board/FAQ/1139260464
 
Q? Can I schedule TrojanHunter Scanner to automatically scan my system at a specific time-of-day?
-  http://forum.misec.net/board/FAQ/1139255763
 
Q? Can LiveUpdate be scheduled to run on a repeat frequency?
 
-  http://www.misec.net/forum/board/FAQ/1247820815
 
Having Problems with an infection?
 
Q? What initial steps should I take to request assistance on the User forum?
 
-  http://www.misec.net/forum/board/FAQ/1170863449
 
Q? I've been instructed to start up in SAFE MODE.  How do I do this?
-  http://forum.misec.net/board/FAQ/1144043085
 
Q? I cannot remove an infection from my system.  What do I do?
-  http://forum.misec.net/board/FAQ/1143111388
 
Q? Where can I locate remote scanners provided by other vendors?
-  http://forum.misec.net/board/FAQ/1141894786
 
Q? I cannot find the file that is supposed to be infected.  How do I make all files and folders visible?
-  http://forum.misec.net/board/FAQ/1139610900
 
Q? I have been instructed to install HiJackThis.  How do I download and install HiJackThis?
-  http://www.misec.net/forum/board/FAQ/1163329424
 
Miscellaneous?
 
Q? Trojan? Worm? Virus? Spyware?  What is all this jargon?
-  http://forum.misec.net/board/FAQ/1143053220
 
Q? How can I speed up scanning?
-  http://forum.misec.net/board/FAQ/1143655327
 
Q? How come my Administrators Account is not visible in my User Accounts on Windows XP or Vista?
-  http://forum.misec.net/board/FAQ/1139917339
 
Q? How can I modify Windows XP Home Edition so I change security privileges on files, folders, and registry keys?
-  http://forum.misec.net/board/FAQ/1144075199
 
Q? Where can I offer a suggestion/comment/problem on the FAQ section of the forum?
-  http://forum.misec.net/board/FAQ/1143368344
 
Q? How do I request support on the User Forum?
-  http://forum.misec.net/board/FAQ/1143115267
 
Q? Can system Services be optimized on my computer?
-  http://www.misec.net/forum/board/FAQ/1160820808
 
Q? Where can I download a Free Anti-Rootkit Detection scanner?
-  http://www.misec.net/forum/board/FAQ/1164990581
 
Q? How can I test to determine if I have the latest versions of system and third party software?
-  http://www.misec.net/forum/board/FAQ/1167906591
 
Q? What versions of Windows is TrojanHunter compatible with?
-  http://www.misec.net/forum/board/FAQ/1201184276
 
Q? Some helpful Free Microsoft Tools?
-  http://www.misec.net/forum/board/FAQ/1210325051
 
Q? How can I clean off files saved by a Vista SP1/SP2/SP3 or Windows 7 SP1 upgrade?
-  http://www.misec.net/forum/board/FAQ/1215937778
 
Q? How can I clean more unnecessary files from my disk?
-  http://www.misec.net/forum/board/FAQ/1215942314
 
Q? What should I do before connecting a new computer to the Internet?
-  http://www.misec.net/forum/board/FAQ/1222072990
 
Q? How to correctly disable AutoRun in Windows?
-  http://www.misec.net/forum/board/FAQ/1232691642
 
Q? Is my system fully "Patched"?
-  http://www.misec.net/forum/board/FAQ/1234002287
 
Q? How do I remove a "Locked" Registry key?
-  http://www.misec.net/forum/board/FAQ/1238821326
« Last Edit: Dec 16th, 2011, 1:46am by siliconman01 » IP Logged
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TrojanHunter V5.5.1002...No. 1 AT in my Book and on my Box(es)! Windows 7 x64 Professional on a Dell XPS 410, 8 gbyte RAM, dual WD VelociRaptors, dual 24" UltraSharp FPD monitors, Logitech 5.1 Surround Sound; Windows 7 x86 Professional on a Dell Vostro 220s, 4 gbyte RAM, dual WD VelociRaptors. Common: router, cable modem.
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