Welcome, Guest. Please Login or Register.
Search
Members
Login
Register
   Mischel Internet Security Forum
   Internet Security
   Software (Moderators: Helena, Gavin_Coe, Magnus)
   Help!!!! No internet or firewall with Avast 5 Internet Security		 « Previous topic | Next topic »
Pages: 1  Reply Reply  Notify of replies Notify of replies   Send Topic Send Topic   Print Print
   Author  Topic: Help!!!! No internet or firewall with Avast 5 Internet Security  (Read 767 times)
Anthony51
Newbie
*





   


Posts: 1
Help!!!! No internet or firewall with Avast 5 Internet Security
« on: Apr 30th, 2010, 12:51pm »		 Quote Quote  Modify Modify
OK - here's the problem.  I've read what I can in via the search feature but I can't find anything telling someone who knows very little about computers what to do.
 
I installed avast 5 internet security on my computer but didn't remove my original McAfee AV first (I know this was a mistake).  I couldn't turn on the firewall or access the internet.  I then uninstalled McAfee.  No change.  I then went back to the restore point that Avast set up and everything worked but I had no AV so I then reinstalled Avast.  Same problem.  Went back to the same restore point and then reinstalled McAfee.  Everything OK now but McAfee only valid for a few more days.  No reply from email tech support at Avast yet.  
 
Can anyone give me an idiot's stepwise guide on what to do?  I'm not stupid just old!  
 
I'm really regretting going for the 2 year deal on this system!  Glad I paid by Paypal - maybe I should go for a refund and back to McAfee?
IP Logged
siliconman01
Global Moderator
*****



Trojans! Chew 'em Up, Spit 'em Out...

   


Gender: male
 Posts: 7358
Re: Help!!!! No internet or firewall with Avast 5 Internet Security
« Reply #1 on: Apr 30th, 2010, 3:48pm »		 Quote Quote  Modify Modify
Welcome to the forum Anthony51,  Smiley
 
The website to obtain expert assistance concerning your problem with Avast is the Avast user forum at the link below.
 
http://forum.avast.com/index.php?board=2.0
 
Avast is far superior to McAfee.  I suspect the problem is that you need to run the McAfee special uninstaller to fully remove it.  See the link below on McAfee uninstall.  And then re-install Avast 5.0.  But the Avast forum is the place to go.  
 
http://service.mcafee.com/FAQDocument.aspx?id=TS100507
IP Logged
______
TrojanHunter V5.5.1002...No. 1 AT in my Book and on my Box(es)! Windows 7 x64 Professional on a Dell XPS 410, 8 gbyte RAM, dual WD VelociRaptors, dual 24" UltraSharp FPD monitors, Logitech 5.1 Surround Sound; Windows 7 x86 Professional on a Dell Vostro 220s, 4 gbyte RAM, dual WD VelociRaptors. Common: router, cable modem.
Pages: 1  Reply Reply  Notify of replies Notify of replies   Send Topic Send Topic   Print Print

« Previous topic | Next topic »