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Oct 13th, 2008, 9:34pm
   Mischel Internet Security Forum
   Internet Security
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   Spybot and Symantec
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   Author  Topic: Spybot and Symantec  (Read 841 times)
claire
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Spybot and Symantec
« on: Sep 29th, 2006, 6:56am »
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Either Safer Networking Ltd. or Symantec leaving the Anti Spyware Coalition... [lien]    29. septembre 2006  
From March 2005 to December 2005, Symantec labeled Spybot-S&D as incompatible to Norton Ghost, and endangering backups, with no reason given to us in 19 months now. Since October 2005, Norton Internet Security has told users that Spybot-S&D would be incompatible and they had to remove Spybot-S&D.
 
Eleven months later, Symantec has given us just one explanation that was mostly invented and not fitting. Even though Symantec again promised changes, they have now released Norton Internet Security 2007 which again urges the user to uninstall Spybot-S&D.
 
We would have loved to work with them to remove any incompatibility, but although they were eager to tell their customers about these so-called 'incompatibilities', even threats of legal action could not persuade Symantec to give us any details. Well, actually they promised they would send us details, but those promises haven't been fullfilled for nearly a year. Is Symantecs Quality Assurance department so bad that they can't either find the old reports or re-test?
 
Both of us are members of the ASC, the Anti Spyware Coalition, a group of anti-spyware companies working together - in theory. The ASC has discussed Best Practices for half a year now. Sadly, this seems to only affect practices against malware creators, while coalition members are allowed to fight each other as much as they want.
 
If we created spyware instead of anti-spyware, we probably would laugh various body parts at seeing how one anti-spyware application removes the other.
 
Arbitration by the ASC has only resulted in broken promises by Symantec.
 
We will therefore bring a motion in front of the ASC to expel Symantec for damaging the ASC through its practices of illegal improper competition and libel, resulting even in malware creators being able to spread their malware better. Should this motion be rejected by a majority of ASC members, we most likely leave this coalition as it would then appear that ASC is favoring libel as a proper way of competition.
 
If you think that anti-spyware companies should fight spyware creators instead of each other, please send an email to ASC members of your choice, found here, and/or to the ASC itself, at asc@cdt.org.
 
Following that, thinking on how we could stop Symantec, we have two options: taking expensive legal steps, or behaving the same way as Symantec, accepting the removal of a competitor as a "legit" step. Should we add detection for Norton Internet Security 2006 and 2007 as Malware or Possibly UnPopular Software (PUPS)?
 
Yes, detect NIS completely!  
Yes, but detect only some harmless files to wake up people.  
No, please waste our donations to go through legal channels, instead of using them to fight malware.  
None of the above.  
Please note that under ASCs definition, technology that is implemented in ways that impairs user control over material changes that affecs their system security, in other words software that reduces system security like NIS does, falls under the term Spyware (and Other Potentially Unwanted Technologies), so adding NIS to the detection would not be revenge, but a strict following of the ASC definitions.
 
We have started a poll in our forums where you can vote!
 
http://www.safer-networking.org/en/home/index.html
 
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Claire
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Re: Spybot and Symantec
« Reply #1 on: Sep 29th, 2006, 11:25am »
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I wish I'd known about the Ghost/Spybot incompatibility a year ago when I spent days and days turning piles of CDs into beermats fruitlessly trying to do Ghost backups!!  Shocked  Cry  Cry
 
But seriously, while I have nothing at all against Spybot and I applaud their tremendous generosity in providing free anti-malware applications, it seems to me that software incompatibility between all sorts of applications is just a fact of life - there's nothing especially sinister either about Symantec stating that Spybot is incompatible or refusing to provide Spybot with details of why this is so. The latter could well be justified on grounds of commercial sensitivity about proprietary technology, and that is common in many industries.
 
In fact if I was a Symantec customer I would certainly wish to be warned about any incompatible applications, and as Spybot is free and there are other free anti-Spyware applications out there, then I would not be losing any money if I had to uninstall Spybot.
 
Equally I hold no brief for Symantec, I used to use their products and I was quite satisfied with them, however I have now switched to other applications which I am just as happy with.
 
 
 
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Re: Spybot and Symantec
« Reply #2 on: Sep 29th, 2006, 11:34am »
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on Sep 29th, 2006, 6:56am, claire wrote:
... in other words software that reduces system security like NIS does, falls under the term Spyware ...

 
Another point - I think the above is a ludicrous statement - I understand this must be a very emotional issue for Patrick Kolla and I guess this is borne out of frustration.
« Last Edit: Sep 29th, 2006, 11:36am by doubledown » IP Logged
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Re: Spybot and Symantec
« Reply #3 on: Oct 9th, 2006, 12:35pm »
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on Sep 29th, 2006, 11:34am, doubledown wrote:
Another point - I think the above is a ludicrous statement - I understand this must be a very emotional issue for Patrick Kolla and I guess this is borne out of frustration.

I agree, I have noticed Patrick's statements on his Site regarding conflicts with other products {not just Symantec} and he does seem to exercise pretty acidic and strong rhetoric.  I guess that is to be expected for someone who has put so much personal effort into a still-free product like SpyBot S&D.  One thing I wish NIS 2007 did not do upon install is to prompt to remove all these A.S. softwares - SpyBot S&D, Spy Sweeper, Spyware Doctor.  Those are all good AntiSpyware apps and if not run in realtime I don't see why there could not be compatibility -- just like one can have multiple AntiVirus apps if only one is run in realtime.  JMHO ..  Smiley
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Re: Spybot and Symantec
« Reply #4 on: Oct 10th, 2006, 9:22am »
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Yes I take your point Randy. I think that if there is a genuine incompatibility or significant performance issue with another product running together with NIS, then Symantec have every right to warn customers of this fact - but if the above does not apply then it is unfair to caution against using these products so you would question their motivation there.
 
It seems odd though that Symantec would regard these products as outright competitors - I guess it's Microsoft they would be afraid of what with the new security developments I hear are integrated into Vista?
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Re: Spybot and Symantec
« Reply #5 on: Oct 10th, 2006, 1:13pm »
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Well you're right, it is difficult to know the motives of another, either of a person or a corporation.  It could be that Symantec just considers those A.S. products to be incompatible with the newest version of NIS and maybe they think that NIS alone has sufficient A.S. protection that a NIS-user doesn't need any other A.S. -- I just do not know -- I trialed NIS 2007 and it struck me as odd that the installer offered/suggested to remove all those programs before installing NIS.  WebRoot's Spy Sweeper is excellent, and PCTools' Spyware Doctor is a very good A.S. also.  We all know that SpyBot S&D is sort of the GrandDaddy of them all, has been around for ages.  I can see Patrick's complaint although his rhetoric isn't helping his cause IMHO.  I do think that if the other A.S. products are not run in realitme, there should be a way to run NIS in realtime and get along with their on-demand presence on the same PC.  I know that NIS 2006 works OK with that -- I have Spy Sweeper and Spyware Doctor, also Trend Micro A.S. which I use on-demand only and run NIS 2006 in realtime -- and there is no conflict.
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Re: Spybot and Symantec
« Reply #6 on: Oct 13th, 2006, 12:01am »
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I suspect that this might be a major reason why Symantec, TrendMicro and others are now considering Spy Sweeper a significant competitor.
 
http://www.internetnews.com/security/print.php/3637416
 
Spy Sweeper V5.2 is in beta testing now and will be released in the upcoming weeks.
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Re: Spybot and Symantec
« Reply #7 on: Oct 13th, 2006, 11:49am »
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Yes, that puts Symantec's objection to SpySweeper in an interesting light  Wink
 
Thanks for the extra information Siliconman01, the SpySweeper-plus-Sophos combination sounds like a strong product, and as you say, one that established AVs will have to take notice of.
 
I'm hearing that the AVs are even more afraid of Vista with it's fundamentally improved security plus built-in anti-malware - but I guess Symantec won't be recommending users to uninstall Windows  Wink  Smiley
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Re: Spybot and Symantec
« Reply #8 on: Oct 13th, 2006, 4:51pm »
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I removed my Symantec software several years ago and it left several hundred registry orphans.  When people cannot make a program that uninstalls their own software, you have to wonder if they truely understand what their software does. Either that or they just don't care what is left in your registry if you remove them.   I have had not a problem with my computer playing nicely with other software since I removed Symantec.  I would and continue to pick Spybot S&D over anything from Symantec.
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Re: Spybot and Symantec
« Reply #9 on: Oct 17th, 2006, 3:44am »
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Yes I've been through that Symantec removal shenanigans on more than one computer!  Cry
 
It seemed like they were not too bothered about leaving people's computers in a tidy state after their software had been there - or maybe being charitable it's that if you were doing an uninstall/reinstall process to get it working it may be easier in some cases not to have every component uninstalled every time. But to be fair, they seem to be getting slightly better with more recent versions, and theirs are not the only apps that don't uninstall easily.
 
Also I'm not sure that Spybot is at all comparable to a full AV - I'm pretty sure that if I had to choose between them to protect my PC I would choose to pay for Norton AV over free Spybot any day - but of course there are many free or paid alternatives to both so that's not a choice that has to be made  Cool
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